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High Efficiency Heating & Cooling Solutions
Montreal’s Largest Factory Authorized Carrier Dealer
We Provide Residential Heating and Air Conditioning Solutions.
Top of the line heat pumps, furnaces, air conditioners and mini-split systems. High-performance products and a commitment to high-quality, personalized services.
Heat Pumps
FURNACES
AIR CONDITIONERS
DUCTLESS HEAT PUMPS
Client Feedback
“We have been with S&S Conversion for 25 years. We have always received great service and appreciate Bernice who handles all the appointments and calls.”
“Install and purchase was easy and professional, and the after sale service was exceptional. Very happy with entire experience. Thanks Josh and the team @ S&S – I could not be happier with our decision to hire S&S to replace our AC unit.”
Luke McCrory
20:48 02 Mar 25
The technician worked hard and long to find out why my thermopump didn't work well. I liked that the technician called his office when he needed help. He finally figured out that the problem was with the wire itself. Not obvious. So, professional, bilingual, and competent service. I recommend S&S Conversions.
Michel Dufour
19:26 20 Feb 25
We wanted to tell you how satisfied we were with the service provided by Kevin.
Yours sincerely,
Ginette and Michel
Yours sincerely,
Ginette and Michel
Chai Tadmor
12:23 08 Feb 25
I recently had the pleasure of working with S & S Conversions for a furnace upgrade, and I couldn't be happier with the results! From start to finish, their service was top-notch.
The technicians were knowledgeable, professional, and punctual. They took the time to explain my options clearly and helped me choose a solution that perfectly fit my home’s heating needs. The installation was seamless, efficient, and completed ahead of schedule.
What impressed me the most was their attention to detail and cleanliness. They left the workspace spotless, which is always a big plus. On top of that, my new furnace runs incredibly quietly and has already made a noticeable difference in the comfort of my home.
If you're looking for an HVAC company that truly values customer satisfaction and delivers exceptional service, S & S Conversions is the one to call. Highly recommended!
The technicians were knowledgeable, professional, and punctual. They took the time to explain my options clearly and helped me choose a solution that perfectly fit my home’s heating needs. The installation was seamless, efficient, and completed ahead of schedule.
What impressed me the most was their attention to detail and cleanliness. They left the workspace spotless, which is always a big plus. On top of that, my new furnace runs incredibly quietly and has already made a noticeable difference in the comfort of my home.
If you're looking for an HVAC company that truly values customer satisfaction and delivers exceptional service, S & S Conversions is the one to call. Highly recommended!
Marie Yuck
16:19 27 Jan 25
Great service, efficient and on time. Technician took his time to find the problem. So far, seems to be fixed.
Robert Ward
19:12 24 Jan 25
Diagnosed and understood the problem immediately. The remedy seems to have solved the problem.
Dave Heuff
19:25 23 Jan 25
Terrific service - fast, professional, and efficient. Would definitely call them again.
Mary Berneti
16:04 08 Jan 25
Technician was very professional and found the problem right away. Also made suggestions on how to maintain the system in order for the system to last longer. Really appreciated his advice.
Dominic Sciortino
20:30 06 Jan 25
Thank you for the visit . The technician was great.
Very professional and thorough and provided detailed explanation to the problem and a fix
Very professional and thorough and provided detailed explanation to the problem and a fix
Ron Sawatzky
22:28 19 Dec 24
Recently had a low temperature heat pump and electric furnace installed. It was a good experience from the appointment with the sales representative to installation.
F.F
21:08 19 Dec 24
Technician was cordial and welcomed all of my questions. Work was completed with efficiency and professionalism.
Robbie Miller
21:46 18 Dec 24
Excellent service - exceptionally knowledgeable and professional. Installation was uber organized and installers were beyond professional. We had 8 quotations and we made the right choice by choosing Josh and Jason at S and S. If you are thinking of removing your oil and switching to electric, these people are the only ones who know how to do it properly .
Michel A Bouchard
17:55 17 Dec 24
Fast, polite service. Very friendly technician. The employer must encourage him to speak French
Elie Maalouf
20:19 15 Dec 24
Great experience with S&S ! The team was professional, punctual, and knowledgeable. They took the time to explain everything and ensured the job was done right. Highly recommend their services!
Stéphane Tselpidi
16:33 14 Dec 24
I recently had S&S install a humidifier on my existing furnace. The S&S technicians did an excellent job, I am very satisfied with the result and the communication with them was impeccable.
Jay Bhana
19:18 12 Dec 24
Really great experience, fast, professional, on time, explained everything really well. Keep up the great work.
Jay
Jay
Paul Sutherland
20:20 07 Dec 24
Excellent service with experienced professionels on installation. Their work is top quality and the equipment with Carrier is made to last. Highly recommended.
Leon Yetnikoff
18:18 28 Nov 24
I recently had a heat pump and furnace installed by S&S Conversions, and I couldn't be more pleased with the service and performance. The installation team was professional, efficient, and took the time to ensure everything was set up properly. I highly recommend S&S to anyone looking to upgrade their home heating system.
Karen Flam
21:22 20 Nov 24
Just converted my entire system. A wonderful experience from beginning to end. The teams who arrived were all wonderful. It's a big job but it was painless. They did not leave until I understood everything about the new products, including how to upload and work the operating app. Can't recommend them enough.
Herb Madill
11:56 19 Nov 24
Our technician was excellent..very thorough and very knowledgeable. Besides, he is just a nice person. Would recommend his work to anyone. Thank you.
Howard Schnider
17:27 14 Nov 24
Great and efficient job. Came the same day as I called for service. Very experienced and knowledgeable.
Maria Franco
14:53 14 Nov 24
The technician was very thorough and explained how the unit works. Great service!
Pascal Marcoux
00:56 12 Nov 24
Very good service during the annual inspection! We took the time to answer my additional questions.
douglas o'shaughnessy
23:45 06 Nov 24
We have used S+S Conversions for our heat pump installation and service for at least 20 years now, and have always been pleased with their service.
Helen Chrenowski
21:19 06 Nov 24
Very nice and polite technician came to service our heat pump/furnace and found a faulty wire that was covered under warranty. Here's the catch and the reason for the low score, despite the faulty wire being under warranty, I was told it would cost an additional $200 for a follow up visit to install a new one. Why should I have to pay for a faulty wire that they initially installed and did not notice in previous service visits. I find this dishonest, unprofessional and not good business practice.
Serge Robitaille
19:30 04 Nov 24
Very good service, beautiful installation, very satisfied with their work, I recommend!!!
Pietro Mattoscio
02:29 30 Oct 24
We had a new thermo pump and furnace put in today, and the team sent by S & S did an excellent job! I noticed that they took great care with the equipment installation, they worked straight through the day, and being first time owners of such a system, we were very happy that they took the time to provide detailed instructions and tips regarding the unit. I highly recommend them!
Allan Johnson
20:34 18 Oct 24
Just had a service visit from Joseph. He was very professional and patient answering my questions. And my system is all cleaned up and ready for winter. Thank you Joseph! You were great!
Gail
21:55 17 Oct 24
The work crew were very professional, polite, and very knowledgeable with regard to the unit we purchased. Upon completion of the job they cleaned and removed all debris from our home. We would definitely recommend S & S to friends and family. This is our 3rd unit purchased from S & S and look forward to continuing with the company in order to maintain these units.
Hockey Fan
15:50 17 Oct 24
I had my furnace and heat pump inspected for fall and winter and the technician was very knowledgeable and explained everything he was doing. Furnace and heat pump working great.
Johnny Thibault
22:22 16 Oct 24
Very friendly and respectful team.
Clean and meticulous work.
I highly recommend S&S Conversions. Detailed explanations of the entire installation and then operation.
Clean and meticulous work.
I highly recommend S&S Conversions. Detailed explanations of the entire installation and then operation.
Justino Donovan
05:05 16 Oct 24
S&S was great with everything with the exception of what was explained to me for how the pipes would be installed. Was told that pipes would be run through the closets so that they would not be visible and there would be not too much patch work. However, when the installers came, they said that would not be possible, and I was left with a huge pipe to cover along the wall and floor of the room, with no guidance on how to cover it up. When calling the person who told me it would be done the other way, he said the installers know best and that it would need to be done this way. If you're looking to work with them, please have an actual installer come in to give a accurate representation so you do not experience the same.
Marjorie Kirsch
20:15 08 Oct 24
The team who worked at my house were very efficient. At the end of the installation, everything about our new system was explained in a very clear manner. I would definitely recommend S & S to everyone.
Guru Prasanna C S
20:13 04 Oct 24
Thorough professionals. Their installation teams were on time. Did a great job, answered all our questions patiently both the times for the Furnace and the Heat Pump.
Only thing was their sales team did not warn us about not qualifying for the govt grants without the heat pump.
Only thing was their sales team did not warn us about not qualifying for the govt grants without the heat pump.
Julie Potocnik
20:04 03 Oct 24
Job well done by 3 exceptional technicians. Very polite and answered any questions we may have had. Hope the units that were installed today work as well as these 3 technicians did. Thank you S&S Conversions.
Dan Lauzon
18:30 02 Oct 24
From 1st contact, the people we spoke with were pro.
Howard is a good salesman, gives you information, prices and advice right away.
I've never bought a new furnace before so for the $$$ I asked a lot of questions and he made me feel like I made the right choice.
A guy came about a week or so after for final measurements and while I forget his name he was awesome and again provided solid information and we had some good dad jokes going too
🙂
The installation team of 6 came and had the job done really quickly and efficient. I was surprised that many showed up but 5 hours later they were done.
The clean up was not %100 as there were some screws, metal scraps and tie wraps left over and as a dog owner I'm glad i caught this 1st before she came down to do her dog stuff.
I'd recommend them without hesitation.
Thanks S&S
Howard is a good salesman, gives you information, prices and advice right away.
I've never bought a new furnace before so for the $$$ I asked a lot of questions and he made me feel like I made the right choice.
A guy came about a week or so after for final measurements and while I forget his name he was awesome and again provided solid information and we had some good dad jokes going too
🙂
The installation team of 6 came and had the job done really quickly and efficient. I was surprised that many showed up but 5 hours later they were done.
The clean up was not %100 as there were some screws, metal scraps and tie wraps left over and as a dog owner I'm glad i caught this 1st before she came down to do her dog stuff.
I'd recommend them without hesitation.
Thanks S&S
Mitch Davis
21:32 23 Sep 24
A great Montreal HVAC company that stands by their work and are responsive, supportive and overall terrific the instant that any issues come up. Solid team.
Atlantic-hotel Fort-Lauderdale
03:59 14 Sep 24
S & S Conversion installed a new heat pump in my house in montreal.
If I can can give a company 11 over 10 , I will give it to them.
From the sales department to the installation day , everything they did was perfect with a high standard of professionalism.
I couldn’t have picked a better company than them
Thank you to all the personal, technicians etc who came to our house
If I can can give a company 11 over 10 , I will give it to them.
From the sales department to the installation day , everything they did was perfect with a high standard of professionalism.
I couldn’t have picked a better company than them
Thank you to all the personal, technicians etc who came to our house
Yves Lessard
19:34 11 Sep 24
Very good service from the technician. He proceeded efficiently and on time.
Luc Bordeleau
19:31 09 Sep 24
Awesome. Everything is perfect, on time. Courteous service, blankets to protect the floors and they sweep them before leaving. Very professional work.
costa vasilopoulos
12:50 06 Sep 24
The service and attention to detail was exceptional. I would highly recommend S&S Conversions.
Linda Saks
13:35 05 Sep 24
As always, Joseph, professional technician for S&S was terrific. Polite, qualified and on time. Thank you for such great service.
Nsuka Kinanga
15:39 04 Sep 24
I really appreciated the professional work accomplished by S&S Conversions, without forgetting their human approach in carrying out their work (simplicity, kindness, availability to answer your questions). I highly recommend them. THANKS
Susan McMurry
01:52 23 Aug 24
S&S was very prompt in providing us with a quote and in scheduling installation of our unit. The workers arrived as promised on the day and time scheduled and finished the work in less time than we anticipated. They cleared away all dust and debris before leaving and patiently answered all of our questions on how to operate and maintain the equipment. I highly recommend them.
HVG Admin
00:05 21 Aug 24
Good technician who gets involved in understanding the problem and finds solutions
Courteous and provides good explanations
Courteous and provides good explanations
Marisa Ciroi
21:42 02 Aug 24
Great overall experience. Very courteous and professional workers. Took their time and were very meticulous, explained everything as they went along. Major work to remove old furnace and oil tank but great job overall. The team was lead by Loic which managed the whole job and team excellently. Highly recommend S&S conversions to anyone for heat and cooling systems.
Paul Bassili
14:50 02 Aug 24
Great personalized service. A turnkey installation carried out efficiently and cleanly. S&S Conversion and the entire team were able to exceed our expectations.
Peter Roloff
00:19 01 Aug 24
Friendly and efficient installers. Completed in less time than initially indicated.
Vanessa D'Avella
16:47 30 Jul 24
Timely, professional, answered all my questions. Overall, excellent service!
Barbra G
19:04 22 Jul 24
Excellent response for a request for service. Technician was outstanding. Highly recommend them. Thank you
Robert Eardley
22:50 21 Jul 24
Christina and Maraz are the very best at S & S! My mother-in-law had lost cooling with her thermopump… I sent an email to Christina and within minutes she called and we set up a tech to assist.. within 30 minutes the issue was diagnosed and FIXED. They are the best! Thank you so much!
Hasbun Goldman
16:40 19 Jul 24
Excellent, efficient service! Quickly figured out why our very old central AC system was malfunctioning and fixed it!
Costa L.
03:58 19 Jul 24
I changed over my oil furnace to an electric unit, and also installed an A/C unit. The tech's on the work site where knowledgeable, professional. They cleaned up after the job, and also answered my questions. I would definitely recommend them.
rk ml
20:09 17 Jul 24
The only thing that was discussed over the phone was the new contact information and credit card on file to confirm the appointment after waiting over 2 weeks with multiple messages left for service with no return call. We eventually called sales to get someone in service.
NOTHING else was disclosed as you mentioned with your response. If we knew you would be charging 500 just for diagnostics, we would have went to another Carrier HVAC dealer to do the repairs. Charging 250$ for travel to our home is ridiculous.
No estimates were never given before and after diagnostics. Just the bill for the visit $500 for 2 hours.
--
2 Year old Carrier unit broke down. Took the technician a few hours to find the problem. in the end the Carrier outdoor control board and thermostat got fried. The Parts are free but the tech did not have it. Just for troubleshooting they charged $500. That is outrageous... A Doctor does not even make that amount of money for diagnostics only.
They are coming back and will charge an additional 250$ / hour charge for repairing the unit. This is highway robbery.
Last time we will be calling them for repairs.
There should be a fixed price for diagnostics instead of an hourly rate.
The other issue is that we were NEVER informed when we requested for a service call that we would be charged for this. This is not right. This business MUST inform people of the charges that will be possible in advance and not have a CARTE BLANCHE to charge for diagnostics. Diagnostics should be a simple FLAT Rate regardless of the time spent.
The tech's work was good but had to give 1 star for the excessive overcharge for diagnostics of this Carrier unit as these charges are overtly expensive just for the troubleshooting.
NOTHING else was disclosed as you mentioned with your response. If we knew you would be charging 500 just for diagnostics, we would have went to another Carrier HVAC dealer to do the repairs. Charging 250$ for travel to our home is ridiculous.
No estimates were never given before and after diagnostics. Just the bill for the visit $500 for 2 hours.
--
2 Year old Carrier unit broke down. Took the technician a few hours to find the problem. in the end the Carrier outdoor control board and thermostat got fried. The Parts are free but the tech did not have it. Just for troubleshooting they charged $500. That is outrageous... A Doctor does not even make that amount of money for diagnostics only.
They are coming back and will charge an additional 250$ / hour charge for repairing the unit. This is highway robbery.
Last time we will be calling them for repairs.
There should be a fixed price for diagnostics instead of an hourly rate.
The other issue is that we were NEVER informed when we requested for a service call that we would be charged for this. This is not right. This business MUST inform people of the charges that will be possible in advance and not have a CARTE BLANCHE to charge for diagnostics. Diagnostics should be a simple FLAT Rate regardless of the time spent.
The tech's work was good but had to give 1 star for the excessive overcharge for diagnostics of this Carrier unit as these charges are overtly expensive just for the troubleshooting.
Sukhdeep K
01:22 16 Jul 24
Had an amazing experience with S&S . From the first moment speaking to Howard till the installation today. Everyone was very knowledgable and explained everything on installation. They were prompt about the installation.
Thi M. Nguyen
15:01 08 Jul 24
I thank Alex for good professional service in maintaining my two wall-mounted air conditioners. I will not hesitate to refer him to those around me!
Philip Brown
00:13 05 Jul 24
We had a new heatpump and furnace installed. S&S Conversions was on time and finished early.
The team was very professional, efficient and friendly. They took the time to answer all our questions.
The team was very professional, efficient and friendly. They took the time to answer all our questions.
Gunther Matschnigg
17:06 04 Jul 24
Axel did a phantastisch job. He installed and explained the function of the new Thermostate very well.
Denis Drolet
15:14 29 Jun 24
During a heat wave in Montreal the AC unit at the condo I rent unit started leaking a lot of water. It's an old Carrier model so the list of companies able to repair it is limited. One company I called that is very good in general was backed up on service requests for about 5 weeks! I was very happy to hear that S&S could schedule me in 4 days.
The technician was very professional and efficient, answered all my questions thoroughly and gave me a few tips on maintaining the unit to get the most out of it. I would recommend this company for service of any type for a Carrier AC unit!
The technician was very professional and efficient, answered all my questions thoroughly and gave me a few tips on maintaining the unit to get the most out of it. I would recommend this company for service of any type for a Carrier AC unit!
Jim Wilson
19:08 28 Jun 24
The technicians arrived on time and performed their work in an efficient manner. They were courteous and took time to explain everything.
Sarah Poole
20:26 27 Jun 24
This would be 5 stars if an appointment had been available sooner. Can't control that part. I've had a Carrier AC for years, purchased, installed and serviced by S&S. From customer service to the repair team, always friends, polite, professional and gets the job done. Glad I can rely on S&S to keep me cool - bring on the hot summer days!
Henri Etta
16:36 27 Jun 24
Hello, very good experience. Technician punctual and friendly. Explained well. No mess left behind. thank you Maraz
Ben
13:57 26 Jun 24
Quick service call for a broken AC during a heatwave, professional and efficient technician, unit repaired!
Elan Corcia
00:30 20 Jun 24
First off Just want to Say What an amazing Technician, so informative, very polite. Great service. Thank you,
Ken Finkel
22:06 19 Jun 24
Spring maintenance, reduces the risk of issues during the days you really need the Air !!!
Had an issue with my AC called S&S they can same day and it was fixed on the spot !! It’s 40 deg!!
Amazing Service Totally recommend S&S Conversions.
Had an issue with my AC called S&S they can same day and it was fixed on the spot !! It’s 40 deg!!
Amazing Service Totally recommend S&S Conversions.
Jenna Berger
20:20 19 Jun 24
Our AC broke in the midst of this heat wave and we got an urgent appointment. It was fixed in 10 minutes! So thankful!
Marcus Waters
21:19 17 Jun 24
Wonderful service from Christina and Josh (head office) to Axel the technician. S&S slotted us in last minute to diagnose faulty equipment and worked with us to find the best solution. We recommend without hesitation!
Daniel Blumer
15:03 12 Jun 24
I recently had S & S Conversions service my air conditioner, and I couldn't be more pleased with their work. The technician arrived right on time, which I greatly appreciated. Not only was the service top-notch, but the technician was also incredibly friendly and professional throughout the entire process.
They did an excellent job cleaning and servicing the unit, ensuring it runs smoothly and efficiently. What stood out the most was the care they took to leave my home spotless afterward. It's clear that S & S Conversions values both quality service and customer satisfaction.
I highly recommend them to anyone in need of heat pump cleaning or air conditioning service. They exceeded my expectations in every way!
They did an excellent job cleaning and servicing the unit, ensuring it runs smoothly and efficiently. What stood out the most was the care they took to leave my home spotless afterward. It's clear that S & S Conversions values both quality service and customer satisfaction.
I highly recommend them to anyone in need of heat pump cleaning or air conditioning service. They exceeded my expectations in every way!
Scott Katz
18:32 10 Jun 24
Fantastic and efficient service, found issue w/ blocked drain pipe right away
Michael David
16:25 08 Jun 24
From start to beginning we received VIP service from everyone at S&S. The installers were clean, polite and quick. Would highly recommend.
Domenic Lasorsa
23:11 04 Jun 24
Spring up for 2 units. Very organized from booking appointment to tech showing up in scheduled time. Tech was excellent ,knew what he was doing. Had to do deep cleaning of unit without a mess in the house. Small complaint its a little expensive but worth it.
Sandra Wallis
18:04 29 May 24
Contacted Christina, problem with AC . Axel was here a day later , located the problem, fixed it , and made adjustments to better the system. Very happy . Thank You
Alexandr Grimut
12:57 29 May 24
I would split my experience in 3 parts.
First was sales representative (Stephane) and he was very good. He even proposed me a solution that is more expensive but with very attractive financial solution. Excelent work.
Than, the installation team did very professional job. They were planned the visit one month in advance so I was able to plan others renovations that I scheduled at the same period of time. During installation itself, they respected all my recommendations and requests and worked very fast and clean. I really liked it.
Finally, I had some bad experience getting the information and correct documents that I needed to get the finance for renovation project. It wasn't the good experience but finally they were able to fix it. This is the only reason I put 3 start (initially I put only 1 star just because of my frustration).
I would prefer to keep 3 stars just to make sure that their customer service remembers that client satisfaction is not only sales and installation.
First was sales representative (Stephane) and he was very good. He even proposed me a solution that is more expensive but with very attractive financial solution. Excelent work.
Than, the installation team did very professional job. They were planned the visit one month in advance so I was able to plan others renovations that I scheduled at the same period of time. During installation itself, they respected all my recommendations and requests and worked very fast and clean. I really liked it.
Finally, I had some bad experience getting the information and correct documents that I needed to get the finance for renovation project. It wasn't the good experience but finally they were able to fix it. This is the only reason I put 3 start (initially I put only 1 star just because of my frustration).
I would prefer to keep 3 stars just to make sure that their customer service remembers that client satisfaction is not only sales and installation.
Norbert Arsenault
18:32 25 May 24
Having an emergency S&A conversion sent a service man one hour after my call. I've been a customer for over 30 years and always very please of their service. Thank you Pat.
Francesco Alessi
13:42 23 May 24
The technician just completed the maintenance of our heat pump, and once again, as has been the case since we became clients in 1994 (30 years this year!!!), great service, very cordial and most professional.
Ben Rodier
16:01 21 May 24
It was my first time using S&S and I was very impressed. Christina was super friendly and helpful to line up the appointment. Axel was our technician and he was great - called in advance, worked quickly and came to my rescue when we needed help with the warranty info! Un gros merci Axel! We will be switching our service to S&S in the future. Thanks!
Brian Burke
11:57 20 May 24
The team were on time, tidy and polite. The whole job was done efficiently in 7 hours. A great experience
Roberto Tiranardi
20:29 18 May 24
Person doing the work was thorough and explained things well. Happy with the service.
Andrew Mullahoo
21:48 16 May 24
Great service!
Knowledgeable, friendly, professional, excellent work
Thank you!
Knowledgeable, friendly, professional, excellent work
Thank you!
William Gomberg
18:59 15 May 24
Wow! What an incredible team. Efficient, knowledgeable, and friendly service. They aim to ensure you understand your new system. Thanks!
Rocco Starnino
14:54 13 May 24
My HVAC system they installed in 2010 is still working perfectly, thanks to their regular service/maintenance!!!
Their staff are great and courteous!! GREAT JOB!!
Thank you!!!!!
Their staff are great and courteous!! GREAT JOB!!
Thank you!!!!!
Stefan
20:08 08 May 24
I have been extremely happy with this company from the beginning. Their sales rep Stéphane was very responsive and helpful, their technical team was very professional and courteous, and the post-sales service has been impeccable. They even discouraged me today from doing additional work that would have proved unnecessary. My wife wanted to move an AC unit that they had installed last week. She wanted to move it to a different spot inside of the same room to improve air circulation, but the technicians indicated that this would not change anything given the small size of the room. They were already at our home with the whole team and could have generated additional revenue for doing additional work, but instead they devoted a lot of time to explain to us in detail why moving the AC unit wasn’t necessary. To me, this shows that they really take their clients to heart and do everything to do what’s best for their clients, and this even after the contract is signed and the installation is completed. I give them my highest recommendation.
Update 5 years later: Axel came for the yearly spring maintenance, and I was very happy with his professional and kind service. Not only did he do the maintenance, but he also did repairs and replaced several items free of charge. Thank you!
Update 5 years later: Axel came for the yearly spring maintenance, and I was very happy with his professional and kind service. Not only did he do the maintenance, but he also did repairs and replaced several items free of charge. Thank you!
Adrian
19:40 03 May 24
Excellent, great service (spring maintenance), Joseph did a good job, highly recommend S&S Conversions
Melanie Slabotsky
02:49 02 May 24
The team replaced our furnace, heat pump and thermostat. They were professional, responsive, efficient and tidy. They took their time to explain the work. Great company!
Elaine Gralewicz
19:33 30 Apr 24
Three gentlemen arrived early in the morning and started work immediately. Loic explained what they were doing exactly and taught me how to work the new thermostat. Everything was left very clean. I would definitely recommend these courteous gentlemen any time.
Elisa Fremeth
21:12 29 Apr 24
Fast ,efficient and very respectful individual who came to service my appliances.
He explained exactly what needed to be done and was very thorough.
He explained exactly what needed to be done and was very thorough.
John Torunian
16:31 29 Apr 24
This is the second time that the same technician serviced our heating and cooling system. He is outstanding-the best since the system was installed several years ago.
Seb Plank
02:08 26 Apr 24
Great company, everyone I dealt with was very kind and the installation team did a very nice job, there was no mess after they completed their work. I strongly recommend S&S for everyone.
Lauren Applebaum Tock
00:09 21 Apr 24
Best service, best company ; do not go anywhere else. They are your only people for all of your HVAC needs!
Gabriel Lafleur
21:00 18 Apr 24
Driver lacks manners and courtesy. You have to teach him how to do it. In a congestion it’s everyone’s turn
Diana Lalli Bayard
20:41 18 Apr 24
The service was excellent and I felt comfortable to ask questions about my furnace/AC. The service man was very nice and did the utmost to explain.
Jacques Ouimet
20:18 18 Apr 24
Technician did his job in the interest of not disturbing the customer.
His intervention was done in record time.
Seemed very knowledgeable about the technical parameters of our air conditioning/heating system.
My only iota is of a more personal nature: this person cannot carry on a simple conversation in French, which is very distressing for a Quebec company.
Still, I give him a 10/10, because he always intervened with tact and a smile worthy of a person who loves his work. Hard to beat.
His intervention was done in record time.
Seemed very knowledgeable about the technical parameters of our air conditioning/heating system.
My only iota is of a more personal nature: this person cannot carry on a simple conversation in French, which is very distressing for a Quebec company.
Still, I give him a 10/10, because he always intervened with tact and a smile worthy of a person who loves his work. Hard to beat.
Debasis Mukhopadhyay
21:42 17 Apr 24
Stéphane, Jean-Marc & Greg, joined by others did an excellent job. They are very professional, super fast. And got honest advice as well. I recommended them previously to a friend who had a similar experience and will recommend again. Roxanne was very helpful with the initial meeting as well.
Leonel Linhares
00:55 14 Apr 24
I had my old oil furnace removed and switched for an electric. They completed the service from A to Z, including removing my old oil tank. Stephane and the team did a great job and completed everything in one day. They are very professional and knowledgeable. I would highly recommend S & S Conversions.
MORIAH Publications Inc.
19:09 11 Apr 24
Excellent Work! These guys know what they are talking about when it comes to thermopumps, thermostats and Generators! AAA+++
Michael Zobin
13:00 11 Apr 24
What a fantastic experience! From the introductory sales call, to the technical specifications, the office communication and all the way to the actual work being done, each member of the team is professional, knowledgeable and imbues the expertise that surrounds this industry. Very much would recommend S & S Conversions to anyone looking to update their heating/cooling systems.
Fil Iannuzzi
17:19 10 Apr 24
Had furnace and heat pump serviced. Very professional, on time, efficient.
D. Fortier
15:30 05 Apr 24
Placed a service call at 7:15am and the technician was on site by 8:30am. Excellent service! Updated system and explained everything. They had also done the initial installation about 3 years ago. I would highly recommend.
Michael Leitman
15:47 04 Apr 24
I have been a client of S&S Conversions for around 40 years.
I am very pleased with the excellent service, my experience is special due to wonderful staff and techs.
Today Joseph fixed something, he is a very kind and polite.
I am very pleased with the excellent service, my experience is special due to wonderful staff and techs.
Today Joseph fixed something, he is a very kind and polite.
Helen Seremetis
15:03 31 Mar 24
If you are looking for a reliable company for your HVAC installation, look no further. I’m so glad my family and I went with S & S Conversions. We installed our new Carrier HVAC system this past week. The entire process went smoothly from beginning to end. It was a great relief to know that we were in very capable hands.
A special thank you to Howard for taking the time to explain the estimated work to be done. To Patricia for booking our appointments. To Eric, who installed our new electrical panel and circuitry, to Yan for his pre-job inspection, to Stephane and his crew for their excellent work on the day of the installation, and also to the crew who removed our oil tank. I was really impressed by their constant professionalism, expertise and dedication to their work. They were all efficient, punctual and courteous. They did a superb job!
A special thank you to Howard for taking the time to explain the estimated work to be done. To Patricia for booking our appointments. To Eric, who installed our new electrical panel and circuitry, to Yan for his pre-job inspection, to Stephane and his crew for their excellent work on the day of the installation, and also to the crew who removed our oil tank. I was really impressed by their constant professionalism, expertise and dedication to their work. They were all efficient, punctual and courteous. They did a superb job!
Justin Grenier
13:42 25 Mar 24
Very positive experience from start to finish with S&S. The team met all timelines they originally set, showed up on time and completed a very clean and professional installation. We completed a huge job; furnace replacement, Heat Pump replacement, removal of oil tank and replacement of hotwater tank. The team at S&S exceeded my expectations
Jade Dagher
20:18 21 Mar 24
Great back office and sales service and professional installation. Clean, courteous and knowledgeable.
Lionel Sabbah
18:52 11 Mar 24
Above and Beyond! My heat pump stopped working the day before I was supposed to leave town for vacation. I called them up and left a message as they were not yet open for the day! The receptionist called me back as soon as they opened and scheduled a technician to pass by that same morning. The Technician was diligent and thorough and was able to fix the issue with my heat pump. He communicated well and was patient in explaining what had gone wrong. I have never dealt with a company that puts so much emphasis on customer service. They turned a stressful situation into a minor inconvenience. I can't recommend S&S enough!
Jaime Greenspoon
22:57 08 Mar 24
We just had our heating system changed from oil to electric with S &S. Everything from the initial visit to the installation went smoothly and everyone was extremely knowledgeable and professional. I highly recommend S&S conversions.
Walter Mendelson
18:34 07 Mar 24
Really impressed dealing with S & S Conversions. They are a very: knowledgeable, hard working, professional, efficient & honest team. Very satisfied with S & S Conversions - hard to find such a great company these days. Kudos to Josh & his team for doing an amazing job from start to finish!
tina damor
16:38 05 Mar 24
We’ve had S&S help us move our heat pump from one house to another when moving as well as come install a new unit when a car hit our old one. They are very professional and helpful, making sure you understand how the in works and leaving the work site in perfect condition.
Yves Bombardier
18:07 04 Mar 24
Very good service, however, a technician who speaks French
would have been appreciated.
THANKS
would have been appreciated.
THANKS
sean hogan
01:30 28 Feb 24
Great service. Very informative and friendly. Answered all my questions. Good job done quick and clean.
Jessica Rossitto
00:26 16 Feb 24
Excellent & efficient. Everything done neatly and all was explained prior to their team leaving.
Ian Porter
12:29 10 Feb 24
Major job performed last week . Outstanding workers and product . Very pleased .
Shelley Paris
15:05 06 Feb 24
Outstanding service in repairing my humidifier. The service person , Joseph , was very professional and friendly and he did the job - clearly knew what the problem was and how to fix it.
Sr sr
16:37 02 Feb 24
I bought two wall systems for around $10,000 and after 2 years are not working. This company is not reliable and you should avoid doing business with them.
Luc Miron
22:11 30 Jan 24
Very professional as well as pleasant. Took the time to go over all of the equipment & changes. They were very clean, knew their business. Thank you to Axel & Francois, very much appreciated
Hanh Duy Vo
02:58 28 Jan 24
Thanks for excellent sale and after sale services. I highly recommend S & S Conversion for Carrier products.
Barry Messier
03:28 26 Jan 24
Just had a new Carrier thermopompe and furnace installed by S&S Conversions. The team that did the installation, led by Loïc, were great. They arrived on time, Loïc explained the installation process right away, the team advised me on my options (e.g. best place to place the thermopompe) and did a great job with the installation. They were sure to make sure I was happy with all aspects of the installation. I was quite impressed with their professionalism and the quality of their work.
After the installation was complete and the team were gone, I looked around inside and out. They had cleaned up everything. It was as if they had never been there.
It has only been one day with our new system, but we already notice a big difference in the house. The new system is ultra quiet and the temperature seems much more stable. Nice.
Thanks to Stephane, the sales rep, the gentleman that came to take the initial measurements, who prepared us for what was coming (sorry don’t remember your name, but you’re probably fishing anyway and not reading my review) and of course to Loïc and the installation team.
Cheers,
Barry
After the installation was complete and the team were gone, I looked around inside and out. They had cleaned up everything. It was as if they had never been there.
It has only been one day with our new system, but we already notice a big difference in the house. The new system is ultra quiet and the temperature seems much more stable. Nice.
Thanks to Stephane, the sales rep, the gentleman that came to take the initial measurements, who prepared us for what was coming (sorry don’t remember your name, but you’re probably fishing anyway and not reading my review) and of course to Loïc and the installation team.
Cheers,
Barry
Gary Munden
15:46 25 Jan 24
This is an excellent company. Their knowledge of their products is outstanding. They did an excellent job advising me what I needed.
Every aspect of my experience with S & S Conversions has been of the
highest order. It has been so nice to deal with a company that takes
pride in all aspects of their work. I wouldn't hesitate to recommend
them.
Every aspect of my experience with S & S Conversions has been of the
highest order. It has been so nice to deal with a company that takes
pride in all aspects of their work. I wouldn't hesitate to recommend
them.
Al Sid
19:03 18 Jan 24
Impeccable and meticulous technical service. The technician was courteous and respectful. He took all the time necessary to fully explain the work accomplished - a rarity these days.
J. F.
12:20 18 Jan 24
These guys are super professional and make the whole process of sell and installation simple and easy. Thank you S&S conversions team!
They installed my system (heat pump and furnace) yesterday on January 17, 2024 in very cold weather.
They installed my system (heat pump and furnace) yesterday on January 17, 2024 in very cold weather.
Johanne Mueller
22:06 17 Jan 24
Installation team was polite, knowledgeable and approachable. Installation was well done. Hoping the unit installed is just as good!
Allan Davis
18:38 17 Jan 24
LOVED both guys who serviced our heat pump successfully AND Pat, Christina whose wonderful personalities shine through even on (thankless job of manning) the phone. One Frenchman, another from Bangladesh - Go New Québécois and Canadians GO!! THE FOREGOING WAS, I thought, posted already last year, but I renew it and apologize for not remembering the excellent technician who once again saved my bacon and got us running once more after a clogged system spread water on our floor. A. Davis July 8, 2024, Pincourt
Laurentiu Ionescu
15:11 16 Jan 24
Technician - K Young. Visit on Mon Jan 15, 2024..
Very knowledgeable, excellent communication, efficient and courteous.
Very knowledgeable, excellent communication, efficient and courteous.
Francisco A Loiola
15:36 10 Jan 24
The technician does an excellent job. He listens attentively, he is precise, fast and thorough. He answers questions without problem.
Rosie Foti
00:51 04 Jan 24
Great Professional Team. Always inform you of what they are doing, challenges and solutions to those challenges
Matthew Scorah
19:53 06 Dec 23
They were able to send someone quickly. The service guy was very friendly and professional.
Robert Knecht
14:03 06 Dec 23
It was time to change my 20 year old system that was giving me problems . Yan took the time to explain what needed to be done for a new system . The installation went smoothly and everything was completed in 1 day . The technicians were polite and respectful
While working in my home. Would recommend S&S for any HVAC needs .
While working in my home. Would recommend S&S for any HVAC needs .
Ram Panda
22:41 01 Dec 23
Our Carrier Heat pump needed a replacement after 22 years of service. We went with S&S, them being a large Carrier dealer near us. They have been top notch from Sales(Stéphane), to pre-site survey (Yan) and to installation with the entire process done from contract to installation in about 3 weeks. The installation team led by Axel, assisted by Loïc and 2 others did the entire installation in about 7 hours. This included a brand new Infinity Greenspeed Heat pump with the furnace and a 4-zone controller. The team did an excellent job, and cleaned up everything after. Super professional and I am delighted with Carrier and S&S.
July 23, 2024
Our old Carrier heatpump stopped functioning. Axel was on site to diagnose the problem. The part was ordered promptly. We love their service for promptness and efficiency.
Oct 30, 2024
Axel was back on site with the new motor and all is well. Just in time for a full check up of both Carrier systems to get them ready for winter. We are always looking forward to seeing him! He definitely brings shoe covers, to keep the wife happy.
July 23, 2024
Our old Carrier heatpump stopped functioning. Axel was on site to diagnose the problem. The part was ordered promptly. We love their service for promptness and efficiency.
Oct 30, 2024
Axel was back on site with the new motor and all is well. Just in time for a full check up of both Carrier systems to get them ready for winter. We are always looking forward to seeing him! He definitely brings shoe covers, to keep the wife happy.
Amine Soundardjee
19:59 01 Dec 23
Team extremely professional, arrived on time and new what they were doing. System performing at expected. Recommend Carrier System with S&S Conversions
Sam G
20:31 24 Nov 23
I get a yearly maintenance inspection and the service is always excellent. They are very professional, knowledgeable, organized and show up when they say they will. I highly recommend them.
Selim Ades
00:19 23 Nov 23
The company representative inspected the air conditioning system. He was very detailed and thorough in performing this task
Lorraine Dolan
13:31 22 Nov 23
We had a great visit yesterday. He gave us suggestions and found solutions to some of our questions. Very professional. Changed our thermostat and found the rattle we were hearing.
manuel perez
19:11 21 Nov 23
Excellent installation service. The new heatpump is working efficiently and noise is vey low.
Nazli Moinzad
13:33 20 Nov 23
Expert technicians. I worked with two of them and both times I received a nice service
Marina Burtles
21:55 12 Nov 23
Joseph the technician was very professional.
Although there were hiccups in getting an appointment due to emergencies, the job got done.
Although there were hiccups in getting an appointment due to emergencies, the job got done.
Ines Borsoi
19:07 11 Nov 23
They were very efficient, courteous and qualified. Overall very pleased with this company.
Teodoro Suangco
00:14 09 Nov 23
They are on time with their appointment and the technicians are friendly.
Dawn Shintani
15:34 08 Nov 23
Service was excellent. Called before arrival, was very professional, just had a generator installed and required the furnace connection. Would definitely use this company again.
Jean-Caude Naud
22:38 05 Nov 23
Very professional technician. Unfortunately, due to the age of my heat pump (24 years), he recommended replacing it. He made a report so that I received an estimate for the replacement.
Arad Azarnia
17:20 02 Nov 23
Excellent installation and service. After 3 years, we are still very satisfied. The newer systems are saving us 3000$ in electricity bills every year because of the efficiency of newer systems. The team is very professional. Thank you.????????
Cyrill Gardere
18:33 25 Oct 23
It's been a long time since I saw a serious company with good customer service #1
Thank you so much.
Thank you so much.
Marie Gauthier
19:32 24 Oct 23
Extremely satisfied with the professionalism of the installation, the good communication and the quality of my Carrier heat pump.
Annette Di Pace
12:57 06 Oct 23
UPDATE: We were promptly contacted after this post and they went out of their way to make it right, a gesture that we very much appreciated. Thank you.
Been with them since the 1990’s contacted them twice for servicing within the last 3 years both times were extremely frustrating. The last time involved, wrong parts, missed appointments, no call backs. It was finally resolved. This time, we called for servicing because our heat pump seems a little slow. Made a morning appointment. My husband waited all morning. No show, no call. Called them. They called back to say, they would be there in the afternoon. My husband and I then waited all afternoon. Called back before closing. No response. Left message. Instead of a call back, we get an email asking us to reschedule. My husband responded to the email and also left another message asking to reschedule - no response. That was nearly 2 weeks ago. It’s neither professional nor welcoming to treat your long time customer this way- twice
Been with them since the 1990’s contacted them twice for servicing within the last 3 years both times were extremely frustrating. The last time involved, wrong parts, missed appointments, no call backs. It was finally resolved. This time, we called for servicing because our heat pump seems a little slow. Made a morning appointment. My husband waited all morning. No show, no call. Called them. They called back to say, they would be there in the afternoon. My husband and I then waited all afternoon. Called back before closing. No response. Left message. Instead of a call back, we get an email asking us to reschedule. My husband responded to the email and also left another message asking to reschedule - no response. That was nearly 2 weeks ago. It’s neither professional nor welcoming to treat your long time customer this way- twice
Ahmed E
20:34 05 Oct 23
BUYER BEWARE !!! BUYER BEWARE !!!
Had a confirmed appointment waited the whole day. They never showed. They stop answering phone calls at 4:00 PM. Called and another appointment to make up for the missed appointment which they say was accidentally deleted. Guaranteed me a time between 8am and 9am so I would t have to wait all day. Again, never showed up. When I called they said they said bumped me to a later time without calling and I was not available or home at that time. So how would I know ?. Gave me an appointment for the afternoon. I canceled my afternoon work and personal appointments. Then they called back and said they would technician immediately, too late though I cancelled my
other appointments. Charged me full price for 10 mis work 285$. Lost two days of work. The are a Generac subcontractor. I would never use them again. Will let Generac know about this subcontractor.
The technician himself was kind and polite. I think he was embarrassed or just felt bad. BUYER BEWARE. Imagine if I needed them for real service.
UPDATE: Received a call from the service manager who refunded have the service charge and apologized for me to lose two days waiting for them. I accept the apology however I would not risk using them again myself. When a person loses two days dues to billing error it costs the company barely anything however to a person the cost far more extensive.
I’m reference to the below. Patricia spoke with the supervisor and he overrode the policy to insure my call would be between 8-9 am due to me waiting a whole day without a phone. If you wish I can list the names and time of people I spoke with. Your statement below is incorrect in my case as it was. Escalated with approval of the supervisor. I can post the names as it appears you did not speak with them ?
Had a confirmed appointment waited the whole day. They never showed. They stop answering phone calls at 4:00 PM. Called and another appointment to make up for the missed appointment which they say was accidentally deleted. Guaranteed me a time between 8am and 9am so I would t have to wait all day. Again, never showed up. When I called they said they said bumped me to a later time without calling and I was not available or home at that time. So how would I know ?. Gave me an appointment for the afternoon. I canceled my afternoon work and personal appointments. Then they called back and said they would technician immediately, too late though I cancelled my
other appointments. Charged me full price for 10 mis work 285$. Lost two days of work. The are a Generac subcontractor. I would never use them again. Will let Generac know about this subcontractor.
The technician himself was kind and polite. I think he was embarrassed or just felt bad. BUYER BEWARE. Imagine if I needed them for real service.
UPDATE: Received a call from the service manager who refunded have the service charge and apologized for me to lose two days waiting for them. I accept the apology however I would not risk using them again myself. When a person loses two days dues to billing error it costs the company barely anything however to a person the cost far more extensive.
I’m reference to the below. Patricia spoke with the supervisor and he overrode the policy to insure my call would be between 8-9 am due to me waiting a whole day without a phone. If you wish I can list the names and time of people I spoke with. Your statement below is incorrect in my case as it was. Escalated with approval of the supervisor. I can post the names as it appears you did not speak with them ?
Ed Garabed
14:15 05 Oct 23
Properly reviewed the system and identified a minor issue and provided options. Clear Explanation provided.
Robert Felton
16:46 03 Oct 23
Technician is well trained, knowledgeable and has great customer service skills
mtldan40
20:49 28 Sep 23
Great service from response to execution. On time, professional, pleasant to deal with. 5 star service for a 5 star company. Very very satisfied and would recommend S&S to anyone looking for heating/air conditioning systems.
David Paterson
17:47 28 Sep 23
Technician called in advance to announce arrival. He was prompt, efficient and informative. Excellent service - no complaint.
CSL RC Lorne Kronish
14:53 27 Sep 23
I called for service. They sent a salesman first, who I thought was the technician. he looked and said you need a new 1. The technician did show up the next day. The results were a clogged drain.
André Houle
21:15 26 Sep 23
Very good support from start to finish from the whole team. Clear explanations and without any sales pressure. Well done!
Andre Moyal
17:02 21 Sep 23
I recommend S&S Conversions, they were quick and efficient. Howard was great in explaining what was needed, then the team came by to replace my heat pump. They were very professional and I had a great, pain free experience overall. Would highly recommend.
Grant Clark
16:25 20 Sep 23
Excellent crew, efficient installation, clearly explained the equipment, and were careful about drop sheets and tidying up.
Rita Busico
16:19 20 Sep 23
Maintenance done today really pleased we are very satisfied of the service
Thank you
Thank you
Jean-Philippe Tremblay
16:43 06 Sep 23
They installed both a heat pump and a furnace (water system) in my old house over the last few years. They always come through when adjustments are required. They are also very responsive when it comes to service calls. Great services from S&S all around.
Golshan Saeed
18:12 05 Sep 23
I am finishing hot summer this year without AC functioning, because S&S conversion was not able to get the parts quickly. It is almost two months that we are waiting to receive the parts.
Christine Muhling
15:58 31 Aug 23
An excellent, professional installation of a new furnace and heat pump. They took the time to set up and patiently explain to a senior citizen how to use the new thermostat. I would recommend them highly.
Mitchell Perlman
14:15 31 Aug 23
Aug 2023 : S&S just finished installing my ne Carrier Air Conditioner. Professional, clean and easy to deal with.
S&S Conversions helped me with my Furnace & humidifier installation. They were quick, professional & very competitive.
Thank you S&S for your help!
S&S Conversions helped me with my Furnace & humidifier installation. They were quick, professional & very competitive.
Thank you S&S for your help!
Maroun Zakhour
14:52 30 Aug 23
I absolutely do not recommend S&C Conversions. I called the service department to replace the air conditioner fan motor. The technician removed the motor-fan assembly and took it to the company workshop. Christina from the service department writes to us that Carrier has discontinued this part (fan-motor assembly) and that there is no solution other than to replace the entire air conditioning system. We took the part back and replaced the engine at an engine distributor. Now S&C refuses to reinstall the part. We paid S&C for the first service and we are willing to pay for the reinstallation. But S&C doesn't want to know and their last concern is customer satisfaction. I really don't understand how S&C claims they are Carrier certified.
Alessia Canci
20:24 28 Aug 23
Everything went so smoothly and the work was done very well and very professionally. Thank you
Lynn Linkletter Imbeau
15:17 27 Aug 23
Yearly maintenance. Technician showed up on time. He was polite, friendly and professional. He worked quickly and cleaned up after himself.
isabelle arsenault
17:23 22 Aug 23
Great service. Staff very available and competent, punctual and friendly. Clear explanations, they took the time to answer all my questions and they gave me the right time!
I highly recommend!
I highly recommend!
Guy Belliveau
17:10 02 Aug 23
We're really satisfied with the Sand S team. The salesperson was excellent at explaining all the options, suggesting the best solution for our needs. The installation team were clean, professional and explained all they were doing throughout the installation. They went through the getting started process with us and left the house clean and orderly. I recommend S and S Conversions for HVAC and heating systems.
Michael Lindenbaum
19:43 28 Jul 23
We recently needed to replace our existing oil tank. Rather than continuing to maintain a dual energy heating and oil fired hot water systems soon to be obsolete, we opted to convert to all-electric systems and chose S&S Conversions to carry out the work. A knowlegable S&S sales representative helped us to choose the heat pump best suited to our needs and arranged for the installation to be carried out. A week prior to the installation date a technician came by and did a thorough survey of our existing heating and hot water systems as well as our electrical service panel. Early morning on installation day, a team arrived to decommission the exisiting heating/ hot water systems, empty and remove the oil tank and exterior oil filling pipe and seal the breach left in the foundation wall. The installation team then installed the new heat-pump and electric water heater. The installation process would have completed by early afternoon if not for an unfortunate power failure in our neighbourhood lasting several hours, which prevented them from finishing that day. However a techncian was dispatched early next day to complete the final testing and activation and also walked us through the operation of the new systems.
We were very impressed with the service provided during the sales and installation processes and especially the attention to detail of the installation crew. It was truly a turnkey process from beginning to end. So far we are pleased with the operation of the heat pump; it is much quieter than the system it replaced and seems to maintain a more consistent temperature throughout the house as well.
All in all, we were quite happy with the choice of S&S Conversions to carry out this project.
We were very impressed with the service provided during the sales and installation processes and especially the attention to detail of the installation crew. It was truly a turnkey process from beginning to end. So far we are pleased with the operation of the heat pump; it is much quieter than the system it replaced and seems to maintain a more consistent temperature throughout the house as well.
All in all, we were quite happy with the choice of S&S Conversions to carry out this project.
Makoto Nagano
13:23 14 Jul 23
Their technicians are professional, telephone operators are courteous - this has been the case with this company for nearly 10 years.
My most recent experience was "initially" not very positive. The first diagnosis of our heat pump was not accurate, and it took 3 weeks until it was found that the entire unit had to be replaced. Living through the heat wave without A/C in July was not a pleasant experience.
Yet, once the problem was clarified, the company did the best and everything they could do to accelerate their work for improving our living condition. They responded to my request well.
So, the beginning of this event was not great, but the company compensated and responded/acted quickly afterwards to solve the problem in a professional manner.
My most recent experience was "initially" not very positive. The first diagnosis of our heat pump was not accurate, and it took 3 weeks until it was found that the entire unit had to be replaced. Living through the heat wave without A/C in July was not a pleasant experience.
Yet, once the problem was clarified, the company did the best and everything they could do to accelerate their work for improving our living condition. They responded to my request well.
So, the beginning of this event was not great, but the company compensated and responded/acted quickly afterwards to solve the problem in a professional manner.
Clive Tenneson
17:13 04 Jul 23
S & S Conversions installed a complete heat pump / furnace system in 2022 and I was impressed with their work then. This time it was the annual service and I was again impressed with the service. The technician actually arrived early and completed the service quickly and efficiently. He identified a problem that needed immediate attention and it was completed as warranty work. I am one extremely satisfied customer.
Giovanna Buscemi
21:45 30 Jun 23
S&S Conversions responded quickly to our request for an estimate and accelerated installation of a new air conditioning unit. Responsiveness was especially important given the air quality in Montreal in recent weeks. The installer worked diligently and was very professional.
Assaf Simhon
14:23 21 Jun 23
I highly recommend S&S Conversions for anyone looking to replace and maintain their HVAC/Heat Pumps. From the moment they came to visit my property and evaluate the installation of a heat pump they were professional and very knowledgeable. The team was able to explain the required work to me in a clear and concise manner and recommend the proper equipment. The installation team was extremely professional as well. They arrived early and were very accommodating with my requests. After the work was completed they made sure to leave the place in tip-top shape. Thank you for the great job!
Ian Richards
20:34 25 May 23
I was referred to S&S Conversions by a neighbour who had a positive experience with them in the past. I can confirm that the entire experience has been excellent. A sales rep got back to me quickly after my first call and helped me to select to right AC solution for our house while respecting our budget. The installation was completed on time and within a few weeks of my initial call. The team that completed the installation were very proffesional and courteous. I wouldn’t hesitate to recommend their services.
Sandra Carrier
17:20 11 May 23
I've been using this company for years and the service is always beyond reproach. Service representatives polite, competent and responsive. I bought my furnace from them also, they were honest and didn't over-sell me. Nothing bad to say here.
Lucy Kozel
01:02 27 Apr 23
Had 2 ductless units installed 3 years ago. Also had it cleaned recently. All services were amazing starting with sales rep Stephane, finishing with maintenance technician Maraz. Both were very pleasant, polite, prompt, easy to communicate. System works very well, no problem at all. It takes care of 2 floors, keeps us very comfortable. A great team, great product, great service! It is very rare today.
Howard Posh
14:38 07 Mar 23
I had a new furnace and heat pump installed by S&S. From start to finish, Josh was very patient and answered all my concerns without any sales pressure. Once a date was set, his team arrived as scheduled and meticulously installed the system. They answered all my questions and explained all I needed to know about its operation and maintenance. Once completed, they left everything spotlessly clean; you'd never know anyone had been working in my home. Without hesitation, I highly recommend S&S Conversions.
jesse rainville
21:14 02 Mar 23
Had a new system A to Z installed late summer by s&s. Was happy with the install, they cleaned up and arranged the ducts differently than the existing install and was able to gain me tons of room.
Had some problems with the system recently (manufacturer related not s&s related), they came by promptly, no questions, made their assessments, and have scheduled me in to make all repairs and replacements per manufacturer recommendations.
Am again, pleased with install, clean and tidy, and extra appreciation towards Christina for being quick and efficient to reply, update, and her customer service all around when i had questions or concerns, as well as Kevin for going to extra distance to come by after hours to fix something to provide heat during a cold evening as the heat pump was down.
Had some problems with the system recently (manufacturer related not s&s related), they came by promptly, no questions, made their assessments, and have scheduled me in to make all repairs and replacements per manufacturer recommendations.
Am again, pleased with install, clean and tidy, and extra appreciation towards Christina for being quick and efficient to reply, update, and her customer service all around when i had questions or concerns, as well as Kevin for going to extra distance to come by after hours to fix something to provide heat during a cold evening as the heat pump was down.
J Cairns
18:10 02 Mar 23
We were having problems with our heating/cooling system since 3 years on a system that was 7 years old. Many companies came and went, charged a fortune and did not solve the problem. I contacted S&S Conversions and not only were they responsive, they came, they diagnosed, they repaired, they answered all our questions and needs. I am 100% impressed with their service and technicians who are not only competent, they are NICE! Respectful, quality and professionalism all in one company. Thank you S&S Conversions. We are very satisfied customers!
Marie Boulerice
20:48 23 Nov 22
This was my first time contacting S&S conversion. I just had an installation of a home humidifier, thermostat, water heater, and today a new heat pump. I was very pleased with the quality equipment offered, the service and the installation. I can tell they are quite knowledgeable with Carrier equipment. Prices are quite reasonable. I plan to deal with them again when comes time for the annual maintenance of my new equipment.
Phil R-V
16:28 05 Oct 22
After delivering on 40 years of service, it was finally time to bid adieu to our beloved Carrier system. She heated our home through some of the coldest and toughest winters and lasted far longer than anyone could have ever expected.
Finding a company that was not overwhelmed by her geriatric beauty (and wiring) was a chore until we contacted S&S Conversions. They were the only company that confidently gave an estimate. The representative was professional, very knowledgeable and took time to explain what our options were and answer all the questions that we had. After the consultation, we were left feeling secure.
Soon after our consultation, we had S&S Technicians in our home installing the new system. The team that functioned like a smooth-running machine; they are fast and work in a very orderly fashion. Before we knew it, our old system was out the door (may she rest in pieces), and our new Carrier system was installed in all her wonderful 21st century glory.
Overall, we had an exceptional experience from the initial consultation the installation and then follow-up. We highly recommend their service whether you are looking for a new system or a trusted Technician.
Finding a company that was not overwhelmed by her geriatric beauty (and wiring) was a chore until we contacted S&S Conversions. They were the only company that confidently gave an estimate. The representative was professional, very knowledgeable and took time to explain what our options were and answer all the questions that we had. After the consultation, we were left feeling secure.
Soon after our consultation, we had S&S Technicians in our home installing the new system. The team that functioned like a smooth-running machine; they are fast and work in a very orderly fashion. Before we knew it, our old system was out the door (may she rest in pieces), and our new Carrier system was installed in all her wonderful 21st century glory.
Overall, we had an exceptional experience from the initial consultation the installation and then follow-up. We highly recommend their service whether you are looking for a new system or a trusted Technician.
Jane FP
02:12 02 Sep 22
The first installation we had with this company, four years ago, was excellent. When we needed to replace our second unit this summer we called them right away and are not disappointed. Stephane, who installed the unit, was courteous, professional, and very knowledgeable. My husband, a retired contractor, inspected the work and was very impressed. We highly recommend the services of this company. In today’s world, where competence is rare, this is a place you can trust.
marlene zylber
20:02 29 Aug 22
Thank you Josh for the excellent service.
Your technician came over within an hour of my initial call. Our air-conditioning system was not working and on a day reaching over 30 degrees, this was a crucial situation. The technician was very pleasant, polite and knew exactly what the issue was, and fixed it very quickly. He even checked our forced air heating system while he was here. Job well done!
Your technician came over within an hour of my initial call. Our air-conditioning system was not working and on a day reaching over 30 degrees, this was a crucial situation. The technician was very pleasant, polite and knew exactly what the issue was, and fixed it very quickly. He even checked our forced air heating system while he was here. Job well done!
Marilyn Jones
19:26 01 Aug 22
The new air conditioner is very quiet and efficient. I don’t know how I will repair my damaged drywall 10 ft up however. And I have a 2 ft square hole in my bedroom, my freshly painted bedroom. How am I supposed to repair that?
Rory Wasserman
05:10 31 Jul 22
Our a/c was on its last legs and finally died, sent a request in via the website on Sunday and received a response and a full team at our house Tuesday installing. Professional, communicative and responsive without “over-selling”. Would definitely recommend to anyone and not hesitate to call S&S again!
Claude Lautman
20:26 30 Jul 22
Just had S & S replace my old AC with a new Carrier one. The service was excellent. They came when they said they would. The workmen put down tarps leading to the furnace room to keep the floors clean before they started work. everyone on the team was pleasant & polite. They answered all my questions and showed me how to clean my new unit every spring. they worked non-stop until the job was done, and left the house as cleaners it was when they came in. I will definitely use them in the future for all my heating and cooling needs. thanks to Josh & his team for a job very well done.
Tasso D
02:47 28 Jul 22
BE VERY CAREFUL AND DO YOUR HOMEWORK BEFORE DOING BUSINESS WITH S&S CONVERSATIONS!!!! We had a unit installed with them a few years back where we had received an extended warranty for 10 years on parts and 7 years on labor. This warranty is contingent on us performing annual maintenance on the unit which we have no issues doing. The reason why we are scoring them so low is the following. We had an annual maintenance completed last year and the technician spent 30 minutes at our place and simply sprayed the unit with a Spray Nine cleaner and also cleaned the filters, something I could have done myself yet they charged us over $200 for that. They didn't even use a jet pressure washer like other companies do. I called for this year's maintenance which is now 20% more than last year and they refuse to accept accountability or provide any sort of credit, instead they are argumentative with me and provide misinformation everytime I speak with them. Both their representatives Steve and Patricia lack customer service skills. I inquired with Carrier Canada about switching to another Carrier dealer for my maintenance, although the issue is that if I do so, I lose my extended warranty for labor so basically I am handicapped and forced to do business with them not only to maintain my warranty but for annual maintenance calls as much as I may not be pleased with their service. As such do your homework because if you purchase from here, you are stuck for the duration of your warranty period. There are many other companies that are rated high like Excel Climatisation so look around before contacting S&S Conversion.
li ping du
17:38 26 Jun 22
Since last summer (2021), I contacted 3 HVAC companies and finally choses S&S. They installed new heat pump in 7 June (this month). Their service was excellent. This is a trustworthy company that seems very committed to customer satisfaction.
Thank you very much the great team!!
Thank you very much the great team!!
Vasilios Vasilakou
22:26 16 Jun 22
First of all I want to thank Mr Howard steinberg for coming to our home & with a most professional manner he explained everything about the air conditioner that we needed for our home very plain, simple ,he is really experienced and will definitely recommend axactly what you need nothing more or less . Now for the installation crew there very professional and will also make you feel very comfortable with the installation, fast and perfect job. Thank you very much keep up the great work have a great summer. WILL DEFINITELY RECOMMEND YOU'RE TRUSTED COMPANY WITH OUT A DOUBT ..
peter kovac
21:07 11 May 22
The staff at S & S are superior to any other company I have used. Their knowledge of my heat pump was exemplary and they were efficient and true to their word. I highly recommend them to all who want the best in this field. Take my advice and do not look elsewhere, this company is the BEST.
Stuart Lubarsky
13:50 08 May 22
Thank you to the team at S&S Conversions for their expertise, professionalism and attentiveness in installing my new heat pump/air conditioning unit! The service was excellent. This is a trustworthy company that seems very committed to customer satisfaction, and I strongly recommend it.
Tee QKo
15:38 03 May 22
Joseph and his colleague arrived during the time frame indicated. Extremely polite, professional, had patience with all the questions and concerns I had, overall a very pleasant experience. Highly recommend!
Lorraine Mei Sullivan
12:38 29 Apr 22
The installation team from S&S Conversions was excellent. Loic and Luc worked in a responsible and efficient way to install our new furnace and water heater. Both were very pleasant and attentive to do the job without too much disruption in our home. Good clean-up. All in all, we would highly recommend this company and this installation team. Very satisfied. Thank you.
Lorraine and John Sullivan
Lorraine and John Sullivan
Tom F
20:04 25 Apr 22
It has been a pleasure having true professionals taking care of my needs, in this heating and cooling replacement.
I would like to take this opportunity to thank everyone on your staff, for exceptional service and professionalism in these trying times.
When my neighbors ask me who I would recommend for a conversion, like the one done for me, I will certainly recommend your company.
Tom F.
I would like to take this opportunity to thank everyone on your staff, for exceptional service and professionalism in these trying times.
When my neighbors ask me who I would recommend for a conversion, like the one done for me, I will certainly recommend your company.
Tom F.
Emmanuelle Clermont
14:14 05 Apr 22
Wow! First experience with SS Conversions & will definitely be a customer for life! Thank you very much to Patricia & Joseph ☀️ See you soon!
Adam Muscott
02:14 02 Feb 22
S & S Conversions what made what started out as a very stressful moment into the most pleasant experience. When my furnace stopped working and we deduced it would need to be replaced, from the moment we contacted them right up to installation everything was managed quickly and efficiently. Everyone I spoke to or dealt with was not only helpful but also friendly. I am so happy I chose S & S Conversions!
Trevor Wieskopf
14:40 26 Jan 22
After receiving a reference on S&S Conversions 3 times over a 12 hour period, I thought it was meant to be, to replace my Heat Pump with them. For those reference to dealing with the company, their professionalism is second to none. From quick replies, to answering all my questions why anyone would use anyone else is beyond my comprehension. S&S Conversions from ownership to their installation team are top notch and I would highly recommend using them for any heating/AC needs.
Thank you for the great service.
Thank you for the great service.
David Li
00:20 11 Sep 21
This is the second time that I do business with S & S Conversions and it was once again a very pleasant experience. Hired the company to do a central AC installation. The installation team Greg and Jean-Noel showed up on time on the installation day. Everything was done in a very efficient and professional manner. Even though there was a small issue with the AC, Matthew came by to fix it after 2 days. I highly recommend this company. Special thanks to Jessica as well whom i dealt with and she was always very helpful.
Michael Rosenfeld
00:33 12 Aug 21
Exceptional service - quick, efficient and very knowledgeable. All the technicians were incredibly friendly and offered honest advice about how to fix my cooling and heating system affordably. Would highly recommend and will be using them for all my cooling/heating needs going forward.
Daniel Harvey
15:37 25 Jun 21
Very professional team from start to finish. They were on time, presented very professionally and worked with us to find a solution to a complex installation. Jessica, at their office, was outstanding to work with. She was on top of the file all the way through and extremely helpful. S&S is not the cheapest...but they we the most professional to work with out of 5 different companies we had quotes from. Highly recommend.
Tracey Schwartz
10:59 25 Jun 21
My AC unit broke and when we called customer service, they were incredibly kind, helpful and understanding. We have a newborn at home and they sent someone as soon as they could, and the unit was repaired within a week (limited only by the time it took to receive the new part, which was out of their control). Technician was super friendly and professional. Thank you!
Krysten Novinger
15:37 21 Jun 21
I'm so thankful I was referred to S&S Conversions when our heat pump broke! I can't say enough good things about our experience. The team was responsive, quick and beyond professional. We're so so happy with the service and the products they installed. There's no price on comfort in your home and they went above and beyond to ensure we were happy. 10/10 and HIGHLY recommend!!
david baker
18:31 05 Jun 21
Great job! Very clean and efficient job installing a new heat pump and oil to electric furnace conversion. The costumer service was very helpful and friendly. My house is cool again and the timing couldn't have been better with the hot weather fast approaching. Thanks!
Jeff Melnick
15:25 21 May 21
These people are top notch. They don’t get better than this. The installers did a super clean job. When I first called and spoke with Joshua you could tell right away that he knew his business. He guided me through the purchase process and now we are cool and comfortable once again.
Thank you S & S CONVERSIONS.
Thank you S & S CONVERSIONS.
Clifford Gentes
22:12 30 Apr 21
The entire team From Howard the sales expert who walked me through my options was pleasant and knowledgeable, did not try and over sell but let me choose what I needed.
The installation team were excellent , efficient, clean and courteous as well as very knowledgeable, the showed and explained every function with clear concise directions and were very responsive.
Even the finance team were great.
We highly recommend this company.
Great products and even better people.
We will enjoy the cool in summer and the heat in winter and will enjoy the lower electricity costs.
The installation team were excellent , efficient, clean and courteous as well as very knowledgeable, the showed and explained every function with clear concise directions and were very responsive.
Even the finance team were great.
We highly recommend this company.
Great products and even better people.
We will enjoy the cool in summer and the heat in winter and will enjoy the lower electricity costs.
Mr. G
22:19 06 Apr 21
We used S&S to install a multizone ductless system in our townhouse. From the initial visit with the sales rep Stéphane who brought up the same concerns we had without us having to mention them (other companies had brushed away or quickly changed topic) to the installation was a great experience.
The installers were on time, professional, well equipped and everyone knew the task at hand. We are pleased with the result and quality of the job
Greg & Laura
The installers were on time, professional, well equipped and everyone knew the task at hand. We are pleased with the result and quality of the job
Greg & Laura
daftpunk111
11:02 03 Apr 21
customer service from estimation to the end is great.
the installation team did a good job except for some of the drywall holes they had to make they didn't completely clean up everything
the installation team did a good job except for some of the drywall holes they had to make they didn't completely clean up everything
Shaun Kelso
19:31 25 Mar 21
Had the pleasure of getting a new CARRIER AC/Heating unit installed today with SS Conversions. Their team was professional, very well prepared, super clean (Drop clothes in and out of the house) and friendly. Great detailed explanation of the unit and not a sign they were ever there when they were done. Highly recommend. Price and value was amazing.
Nora Borbon
21:55 16 Mar 21
From Sales to installation of our new mini split system, the experience was quite positive. Left a message at head office and received a call back in 24hours, nice to know that there are still real live people at the end of a phone line in this age of digital technology. Installation was done on time as promised. Thank you to the entire team for excellent service!
Murray Brown
19:58 14 Mar 21
I was pre-sold on the Carrier name, but really impressed with the front-end sales and installation service. Technicians made a complete (100%) effort to leave behind no trace, except for two, professionally-installed heat pumps. I have never owned a heat pump, but can attest to the quiet performance of these units.
Paul Laflamme
17:44 25 Feb 21
From the first call with the salesperson all the way through installation, they were knowledgeable, responsive and very professional. This is not our first experience with an HVAC contractor, but it was the very best. They were as responsive with questions after installation as they were before the sale. I recommend S&S without hesitation!
konstantinos vitoroulis
15:45 27 Jan 21
I had my heating systems repaired and checked recently - very happy with the service that I received. Mathieu did an outstanding job repairing and tuning my system and while he was at it I was able to ask a lot of questions about my setup.
Joshua Mc Mahon
21:06 13 Dec 20
I just want to let everyone know that Pat as S&S conversions has provided me with fantastic service for the past 20 years, and I really appreciate that. The service technicians are great people and answer any questions I might have while they're here. Thank you for your great service, Pat.
Lynda
16:53 02 Dec 20
I recently had a heat pump and new furnace installed. The service has been exemplary. All the tecnicians have been professional and respectful. My location is quite a distance from Montreal, but that has not caused any issues at all. I have needed a few small adjustments which have been taken care of quickly and efficiently. I would recommend S&S Conversions highly.
Julien Rousseau
01:15 16 Oct 20
Sales guy (Stephane) was very knowledgeable and professional. The installation was done with care and to our demands. The installers, Danny, Rob, and Josh (I hope I got their names right), were very nice, didn't leave any mess and explained the work they had done in great detail. Very satisfied.
Alex Sabbagh
16:59 17 Sep 20
S&S conversions have been a real pleasure to deal with. I received expert advice from two technicians and they were both consistent in their opinions. Moreover, the technician who came to perform the maintenance showed up on time and was very courteous. He provided me with a rundown of the work he was going to perform and even double checked with me before starting the job. I highly recommend S&S Conversions and will definitely use them again in the future.
gordon jacques
12:30 16 Sep 20
Why would they install the heat pump like this? Other than this they did a great job.
Caitlin Hanrahan
15:58 21 Aug 20
This has to be one of the most horrendous companies I’ve had to deal with. My elderly grandmother has been waiting for ages to get her system repaired and they always seem to have a reason for not doing the job.
The heating was meant to be repaired in the winter and some parts needed to be ordered. We heard nothing from them and when summer came around the cooling system failed. When I called them to get the cooling repaired they arrived and repaired the HEATING system (gee thanks). They then told us the part for the cooling system did not exist in Canada and needed to be ordered from the US and « we have no idea when it will get here ». We called at least once a month asking for updates and they said the part is arriving but we still don’t know when. Finally I called again today and as it turns out the manufacturer doesn’t make them anymore and it will need to be specifically made which will take another unknown amount of time and surprise... nobody bothered to tell us this.
They have honestly been giving us the runaround for at least a year now. My elderly grandmother is in her 90s and has been living in a house with no heating system all winter and no cooling system all summer. I normally never write reviews like this but the way this company has treated us, kept us hanging and kept us in the dark is shameful.
The heating was meant to be repaired in the winter and some parts needed to be ordered. We heard nothing from them and when summer came around the cooling system failed. When I called them to get the cooling repaired they arrived and repaired the HEATING system (gee thanks). They then told us the part for the cooling system did not exist in Canada and needed to be ordered from the US and « we have no idea when it will get here ». We called at least once a month asking for updates and they said the part is arriving but we still don’t know when. Finally I called again today and as it turns out the manufacturer doesn’t make them anymore and it will need to be specifically made which will take another unknown amount of time and surprise... nobody bothered to tell us this.
They have honestly been giving us the runaround for at least a year now. My elderly grandmother is in her 90s and has been living in a house with no heating system all winter and no cooling system all summer. I normally never write reviews like this but the way this company has treated us, kept us hanging and kept us in the dark is shameful.
Michael Pasquale
15:29 12 Aug 20
We contacted several companies to replace our existing Heatpump and Furnace as they were due. S & S were quick to respond and return calls, and answer any questions or concerns. So the initial welcome was positive and set us at ease because it was a big expense and you don't want to feel uncomfortable with something like that.
The installation was scheduled a month ahead, which was honestly one of the soonest times we were quoted by a few different operations. We needed it sooner, but it seems many people are replacing their systems right now.
The team arrived on time, and in a convoy, there must have been at least a dozen workers that showed up. They quickly disassembled and got rid of the old system and patching what needed to be patched, and then got to work installing the new one. They were careful around the house, wore masks and made sure we were kept in the loop for the installation placements, etc. All the employees were polite, respectful and worked hard. The installation went very smoothly and they made sure to respond to all of our questions and concerns as they arose (placement of unit, etc.). All in all it was a really good experience overall and I cannot recommend these guys more firmly for that; they were experienced and knew what they were doing and it made us feel very relieved.
I knocked a star off because there are major credits that the government is offering when you replace your system and I had to do all of the work to find the info, and figure out how to do it. In fact I would not even have known about it had I not been told this by another company rep.
There were several companies I spoke with during the process who were upfront about it and were more than willing to assist in the process of making the claim and having everything needed for it. For such a large expense I feel like this should be done with the sales team and the client directly when initially purchasing the item and then after the install is complete to make sure it gets done.
The installation was scheduled a month ahead, which was honestly one of the soonest times we were quoted by a few different operations. We needed it sooner, but it seems many people are replacing their systems right now.
The team arrived on time, and in a convoy, there must have been at least a dozen workers that showed up. They quickly disassembled and got rid of the old system and patching what needed to be patched, and then got to work installing the new one. They were careful around the house, wore masks and made sure we were kept in the loop for the installation placements, etc. All the employees were polite, respectful and worked hard. The installation went very smoothly and they made sure to respond to all of our questions and concerns as they arose (placement of unit, etc.). All in all it was a really good experience overall and I cannot recommend these guys more firmly for that; they were experienced and knew what they were doing and it made us feel very relieved.
I knocked a star off because there are major credits that the government is offering when you replace your system and I had to do all of the work to find the info, and figure out how to do it. In fact I would not even have known about it had I not been told this by another company rep.
There were several companies I spoke with during the process who were upfront about it and were more than willing to assist in the process of making the claim and having everything needed for it. For such a large expense I feel like this should be done with the sales team and the client directly when initially purchasing the item and then after the install is complete to make sure it gets done.
Kay Em
12:34 02 Aug 20
We had our oil tanks and furnace removed and an electric furnace and heat pump installed by S&S in June. The oil tanks were removed by a subcontracted company and their work was efficient and clean. The 3 technicians installing the new system worked well, and were professional and friendly. So far we have only used the system for AC, which works well. I can update this in the winter regarding the heating capacities. Our heat pump is also much quieter than a previous unit we had, and up to now we are pleased with the new system.
There were a couple very small details that likely wouldn't bother most people: the angle of the drainage pipe from the indoor unit was incorrectly angled, meaning there would be standing water left in the drainage pipe, and the panel covering the furnace filter wasn't well put on and was difficult to manipulate. Please note that I am positive the company would have come to correct these 2 very minor details, but we decided not to bother them, as my partner was able to correct these.
Of note: The system was calibrated to the factory settings. Our house is old and has old duct work, so the factory settings weren't adequate to cool the upstairs. My partner was able to go to the control panel to change the settings, which was well explained in the manuals.
My partner requested additional rubber under the center of the electric unit (to help support it), and on the heat pump stand (to decrease vibrations and therefore noise). The technicians gladly did this.
I had an issue at the end with the sales person, and the company was able to address that issue in a timely and professional manner, which I appreciated.
Last note: If you are applying for government grant programs, make sure to ask for the required information on the invoice.
In summary: I researched many companies prior to having this work done, and am happy that I chose S&S. I am, so far, very satisfied with the installation, service and products.
There were a couple very small details that likely wouldn't bother most people: the angle of the drainage pipe from the indoor unit was incorrectly angled, meaning there would be standing water left in the drainage pipe, and the panel covering the furnace filter wasn't well put on and was difficult to manipulate. Please note that I am positive the company would have come to correct these 2 very minor details, but we decided not to bother them, as my partner was able to correct these.
Of note: The system was calibrated to the factory settings. Our house is old and has old duct work, so the factory settings weren't adequate to cool the upstairs. My partner was able to go to the control panel to change the settings, which was well explained in the manuals.
My partner requested additional rubber under the center of the electric unit (to help support it), and on the heat pump stand (to decrease vibrations and therefore noise). The technicians gladly did this.
I had an issue at the end with the sales person, and the company was able to address that issue in a timely and professional manner, which I appreciated.
Last note: If you are applying for government grant programs, make sure to ask for the required information on the invoice.
In summary: I researched many companies prior to having this work done, and am happy that I chose S&S. I am, so far, very satisfied with the installation, service and products.
eva shein
17:37 29 Jul 20
I was very pleased with the prompt and efficient service that Josh provided.
The technician was excellent, polite and very personal. Every time we deal with S&S Conversions we are very pleased. I highly recommend dealing with S&S.
The technician was excellent, polite and very personal. Every time we deal with S&S Conversions we are very pleased. I highly recommend dealing with S&S.
Alan Katznelson
17:20 29 Jul 20
As luck would have it, my AC went blank in the middle of a heat wave. I called S&S and they asked me if I was able to check a fuse in the control section which I did. When that proved to not be the problem, a technician was dispatched to the house. He was immediately able to diagnose the problem as a short in one of the wires and had my AC up and running in a minimum amount of time. While he was here he also checked the humidifier and the main unit up on the roof. He was super efficient and extremely personable. I would recommend S&S to anyone in need of AC service
Bernard London
21:01 24 Jul 20
This July we had a problem with our air conditioner. I called my rep Howard S & a service technician was promptly sent to our home. Since a part had to be ordered the technician adjusted & cleaned what he could so that we would not be without air conditioning.
A week later the same technician arrived to install the new part. He was efficient & pleasant to deal with.
Since this was the hottest & most humid time of the year, we appreciated the prompt service.
We can't thank you enough (Josh & your team).
A pleasure to deal with. Best service ever.
Bernard London
Cote St Luc
A very happy customer.
A week later the same technician arrived to install the new part. He was efficient & pleasant to deal with.
Since this was the hottest & most humid time of the year, we appreciated the prompt service.
We can't thank you enough (Josh & your team).
A pleasure to deal with. Best service ever.
Bernard London
Cote St Luc
A very happy customer.
Gregory Luger
12:17 15 Jul 20
We have been dealing with S & S for over 20 years. The equipment and service have always been excellent. Big thank you for Josh and his team for installing our new heat pump in the middle of a heatwave.
David Newhouse
16:51 10 Jul 20
This morning I went to my son's daycare and they were doing a job there. The truck was running the whole time I was there, even when i got there it was already on and there was nobody even close to the truck. I was there for a good 15min. Totally unacceptable in 2020! I told the daycare to make a complain hope they will.
Ryan Berkofsky
20:21 09 Jul 20
My central air broke down in the middle of the hottest week of the year. I called a repair person and was told the part was under warranty but the labour wouldn’t be, and the part was a month back order. And new machines were 2 weeks back ordered. I then called S&S on Wednesday, they found me a machine same day and scheduled an install the following Monday. But the very next day they called and said they could squeeze me in that morning. 3 hours later my AC is installed and working and I can finally breathe in my house. I can’t thank them enough!
N F
00:28 07 Jul 20
Very good experience with S&S. Josh was great to deal with and made the heat-pump purchase easy and efficient.
Kurt Legler
13:33 22 Jun 20
We contracted S&S Conversions to replace our heat pump. Josh was fantastic and responsive to our needs. Their installers were clean, conscientious to detail and very professional. We are pleased with our overall experience and highly recommend S&S !
Arlene Ragan
16:17 17 Jun 20
Extremely professional, on-time, responsive and left our home extremely clean. Recommend highly. The entire team from the Sales dept, to the Installation dept to the Administration dept , they are an exceptional team. Thank you for your excellent service
Jeffrey Liberman
17:09 15 Jun 20
We had a great experience with S&S conversions. A Clean and professional installation. Jeff CSL.
Fred Smith
21:05 28 May 20
Annual service appointment was confirmed for May 27, 2020 between 08h00&12h00. Tech never showed up nor did they call, I left a message with S&S service dept at 12:20 and that call has gone unanswered as well. We have choices when it comes to servicing our HVAC and the time has come for me to choose a more reliable firm than S&S...
Alanna C
03:31 28 May 20
Great service! My AC stopped working during the first heat wave of the summer and the S&S technician had it fixed very quickly.
lorelly bawden
15:38 10 Dec 19
Was very impressed with the service from Emelio. He was very curtious,polite and professional. Good job, thank you!
Denis Lawn
22:57 15 Oct 19
Robert and Peter were very efficient, professional and conscientious technicians. They were very knowledgeable and carried out their work in an extremely satisfactory manner. They advised on the placing of the Carrier ductless system. They arrived on time and worked throughout the day without stopping.
The units are very esthetically pleasing.
I am very pleased I contacted this company and would recommend them. It is a great relief to meet such conscientious workers
The units are very esthetically pleasing.
I am very pleased I contacted this company and would recommend them. It is a great relief to meet such conscientious workers
Young-ho Jang
17:10 24 Sep 19
I have my new gas furnace installed through S&S conversions last year. But there's a problem with it. After several visits of technicians, it's fixed in the end. I appreciate their responsive and caring attitude to the need of customers. My special thanks to Yan and Matthew. Plus, when my a/c needs to be replaced in the near future, I will definitely order from them. Definitely recommendable service provider!
JP X
20:17 29 Jul 19
Had a mini split system installed in April with two wall units on the main floor and a ducted system for the upstairs. The sales team was very responsive and worked within our set budget. The install team was professional and clean (as clean as they could be given the amount of work done). We were a little disappointed with the method of controlling the ducted unit, so they came back the next day and installed us a wall controller for the ducted system. We are overall satisfied with the system, however we are still learning how to get the room to the right temperature with the ducted system.
Barbara Klodniski
15:24 14 Jun 19
We had an old central air conditioning system replacement done by S&S this week. The team were thoroughly professional, polite, and a pleasure to have at the house. They were on time, spread tarps and cleaned up afterwards. NOTE TO OTHER CLIENTS: Have water on hand for the team, they will appreciate it! - Pleased with the new system and thermostat which can be controlled via mobile app - just waiting now for some warm weather! Thanks again S&S!!
Jeffrey Rein
01:15 07 May 19
After a Hydro Quebec power outage my heat pump thermostat stopped working due to a power surge. S&S service was prompt and restored my system. Unfortunately this signaled that my very old heat pump needed replacing. Howard helped me choose a new heat pump and furnace. The entire team was very professional, the work was well planned and the installation in the middle of the winter after a major snowfall was seamless and painless. Very happy and would highly recommend.
Luke McCrory
20:48 02 Mar 25
The technician worked hard and long to find out why my thermopump didn't work well. I liked that the technician called his office when he needed help. He finally figured out that the problem was with the wire itself. Not obvious. So, professional, bilingual, and competent service. I recommend S&S Conversions.
Michel Dufour
19:26 20 Feb 25
We wanted to tell you how satisfied we were with the service provided by Kevin.
Yours sincerely,
Ginette and Michel
Yours sincerely,
Ginette and Michel
Chai Tadmor
12:23 08 Feb 25
I recently had the pleasure of working with S & S Conversions for a furnace upgrade, and I couldn't be happier with the results! From start to finish, their service was top-notch.
The technicians were knowledgeable, professional, and punctual. They took the time to explain my options clearly and helped me choose a solution that perfectly fit my home’s heating needs. The installation was seamless, efficient, and completed ahead of schedule.
What impressed me the most was their attention to detail and cleanliness. They left the workspace spotless, which is always a big plus. On top of that, my new furnace runs incredibly quietly and has already made a noticeable difference in the comfort of my home.
If you're looking for an HVAC company that truly values customer satisfaction and delivers exceptional service, S & S Conversions is the one to call. Highly recommended!
The technicians were knowledgeable, professional, and punctual. They took the time to explain my options clearly and helped me choose a solution that perfectly fit my home’s heating needs. The installation was seamless, efficient, and completed ahead of schedule.
What impressed me the most was their attention to detail and cleanliness. They left the workspace spotless, which is always a big plus. On top of that, my new furnace runs incredibly quietly and has already made a noticeable difference in the comfort of my home.
If you're looking for an HVAC company that truly values customer satisfaction and delivers exceptional service, S & S Conversions is the one to call. Highly recommended!
Marie Yuck
16:19 27 Jan 25
Great service, efficient and on time. Technician took his time to find the problem. So far, seems to be fixed.
Robert Ward
19:12 24 Jan 25
Diagnosed and understood the problem immediately. The remedy seems to have solved the problem.
Dave Heuff
19:25 23 Jan 25
Terrific service - fast, professional, and efficient. Would definitely call them again.
Mary Berneti
16:04 08 Jan 25
Technician was very professional and found the problem right away. Also made suggestions on how to maintain the system in order for the system to last longer. Really appreciated his advice.
Dominic Sciortino
20:30 06 Jan 25
Thank you for the visit . The technician was great.
Very professional and thorough and provided detailed explanation to the problem and a fix
Very professional and thorough and provided detailed explanation to the problem and a fix
Ron Sawatzky
22:28 19 Dec 24
Recently had a low temperature heat pump and electric furnace installed. It was a good experience from the appointment with the sales representative to installation.
F.F
21:08 19 Dec 24
Technician was cordial and welcomed all of my questions. Work was completed with efficiency and professionalism.
Robbie Miller
21:46 18 Dec 24
Excellent service - exceptionally knowledgeable and professional. Installation was uber organized and installers were beyond professional. We had 8 quotations and we made the right choice by choosing Josh and Jason at S and S. If you are thinking of removing your oil and switching to electric, these people are the only ones who know how to do it properly .
Michel A Bouchard
17:55 17 Dec 24
Fast, polite service. Very friendly technician. The employer must encourage him to speak French
Elie Maalouf
20:19 15 Dec 24
Great experience with S&S ! The team was professional, punctual, and knowledgeable. They took the time to explain everything and ensured the job was done right. Highly recommend their services!
Stéphane Tselpidi
16:33 14 Dec 24
I recently had S&S install a humidifier on my existing furnace. The S&S technicians did an excellent job, I am very satisfied with the result and the communication with them was impeccable.
Jay Bhana
19:18 12 Dec 24
Really great experience, fast, professional, on time, explained everything really well. Keep up the great work.
Jay
Jay
Paul Sutherland
20:20 07 Dec 24
Excellent service with experienced professionels on installation. Their work is top quality and the equipment with Carrier is made to last. Highly recommended.
Leon Yetnikoff
18:18 28 Nov 24
I recently had a heat pump and furnace installed by S&S Conversions, and I couldn't be more pleased with the service and performance. The installation team was professional, efficient, and took the time to ensure everything was set up properly. I highly recommend S&S to anyone looking to upgrade their home heating system.
Karen Flam
21:22 20 Nov 24
Just converted my entire system. A wonderful experience from beginning to end. The teams who arrived were all wonderful. It's a big job but it was painless. They did not leave until I understood everything about the new products, including how to upload and work the operating app. Can't recommend them enough.
Herb Madill
11:56 19 Nov 24
Our technician was excellent..very thorough and very knowledgeable. Besides, he is just a nice person. Would recommend his work to anyone. Thank you.
Howard Schnider
17:27 14 Nov 24
Great and efficient job. Came the same day as I called for service. Very experienced and knowledgeable.
Maria Franco
14:53 14 Nov 24
The technician was very thorough and explained how the unit works. Great service!
Pascal Marcoux
00:56 12 Nov 24
Very good service during the annual inspection! We took the time to answer my additional questions.
douglas o'shaughnessy
23:45 06 Nov 24
We have used S+S Conversions for our heat pump installation and service for at least 20 years now, and have always been pleased with their service.
Helen Chrenowski
21:19 06 Nov 24
Very nice and polite technician came to service our heat pump/furnace and found a faulty wire that was covered under warranty. Here's the catch and the reason for the low score, despite the faulty wire being under warranty, I was told it would cost an additional $200 for a follow up visit to install a new one. Why should I have to pay for a faulty wire that they initially installed and did not notice in previous service visits. I find this dishonest, unprofessional and not good business practice.
Serge Robitaille
19:30 04 Nov 24
Very good service, beautiful installation, very satisfied with their work, I recommend!!!
Pietro Mattoscio
02:29 30 Oct 24
We had a new thermo pump and furnace put in today, and the team sent by S & S did an excellent job! I noticed that they took great care with the equipment installation, they worked straight through the day, and being first time owners of such a system, we were very happy that they took the time to provide detailed instructions and tips regarding the unit. I highly recommend them!
Allan Johnson
20:34 18 Oct 24
Just had a service visit from Joseph. He was very professional and patient answering my questions. And my system is all cleaned up and ready for winter. Thank you Joseph! You were great!
Gail
21:55 17 Oct 24
The work crew were very professional, polite, and very knowledgeable with regard to the unit we purchased. Upon completion of the job they cleaned and removed all debris from our home. We would definitely recommend S & S to friends and family. This is our 3rd unit purchased from S & S and look forward to continuing with the company in order to maintain these units.
Hockey Fan
15:50 17 Oct 24
I had my furnace and heat pump inspected for fall and winter and the technician was very knowledgeable and explained everything he was doing. Furnace and heat pump working great.
Johnny Thibault
22:22 16 Oct 24
Very friendly and respectful team.
Clean and meticulous work.
I highly recommend S&S Conversions. Detailed explanations of the entire installation and then operation.
Clean and meticulous work.
I highly recommend S&S Conversions. Detailed explanations of the entire installation and then operation.
Justino Donovan
05:05 16 Oct 24
S&S was great with everything with the exception of what was explained to me for how the pipes would be installed. Was told that pipes would be run through the closets so that they would not be visible and there would be not too much patch work. However, when the installers came, they said that would not be possible, and I was left with a huge pipe to cover along the wall and floor of the room, with no guidance on how to cover it up. When calling the person who told me it would be done the other way, he said the installers know best and that it would need to be done this way. If you're looking to work with them, please have an actual installer come in to give a accurate representation so you do not experience the same.
Marjorie Kirsch
20:15 08 Oct 24
The team who worked at my house were very efficient. At the end of the installation, everything about our new system was explained in a very clear manner. I would definitely recommend S & S to everyone.
Guru Prasanna C S
20:13 04 Oct 24
Thorough professionals. Their installation teams were on time. Did a great job, answered all our questions patiently both the times for the Furnace and the Heat Pump.
Only thing was their sales team did not warn us about not qualifying for the govt grants without the heat pump.
Only thing was their sales team did not warn us about not qualifying for the govt grants without the heat pump.
Julie Potocnik
20:04 03 Oct 24
Job well done by 3 exceptional technicians. Very polite and answered any questions we may have had. Hope the units that were installed today work as well as these 3 technicians did. Thank you S&S Conversions.
Dan Lauzon
18:30 02 Oct 24
From 1st contact, the people we spoke with were pro.
Howard is a good salesman, gives you information, prices and advice right away.
I've never bought a new furnace before so for the $$$ I asked a lot of questions and he made me feel like I made the right choice.
A guy came about a week or so after for final measurements and while I forget his name he was awesome and again provided solid information and we had some good dad jokes going too
🙂
The installation team of 6 came and had the job done really quickly and efficient. I was surprised that many showed up but 5 hours later they were done.
The clean up was not %100 as there were some screws, metal scraps and tie wraps left over and as a dog owner I'm glad i caught this 1st before she came down to do her dog stuff.
I'd recommend them without hesitation.
Thanks S&S
Howard is a good salesman, gives you information, prices and advice right away.
I've never bought a new furnace before so for the $$$ I asked a lot of questions and he made me feel like I made the right choice.
A guy came about a week or so after for final measurements and while I forget his name he was awesome and again provided solid information and we had some good dad jokes going too
🙂
The installation team of 6 came and had the job done really quickly and efficient. I was surprised that many showed up but 5 hours later they were done.
The clean up was not %100 as there were some screws, metal scraps and tie wraps left over and as a dog owner I'm glad i caught this 1st before she came down to do her dog stuff.
I'd recommend them without hesitation.
Thanks S&S
Mitch Davis
21:32 23 Sep 24
A great Montreal HVAC company that stands by their work and are responsive, supportive and overall terrific the instant that any issues come up. Solid team.
Atlantic-hotel Fort-Lauderdale
03:59 14 Sep 24
S & S Conversion installed a new heat pump in my house in montreal.
If I can can give a company 11 over 10 , I will give it to them.
From the sales department to the installation day , everything they did was perfect with a high standard of professionalism.
I couldn’t have picked a better company than them
Thank you to all the personal, technicians etc who came to our house
If I can can give a company 11 over 10 , I will give it to them.
From the sales department to the installation day , everything they did was perfect with a high standard of professionalism.
I couldn’t have picked a better company than them
Thank you to all the personal, technicians etc who came to our house
Yves Lessard
19:34 11 Sep 24
Very good service from the technician. He proceeded efficiently and on time.
Luc Bordeleau
19:31 09 Sep 24
Awesome. Everything is perfect, on time. Courteous service, blankets to protect the floors and they sweep them before leaving. Very professional work.
costa vasilopoulos
12:50 06 Sep 24
The service and attention to detail was exceptional. I would highly recommend S&S Conversions.
Linda Saks
13:35 05 Sep 24
As always, Joseph, professional technician for S&S was terrific. Polite, qualified and on time. Thank you for such great service.
Nsuka Kinanga
15:39 04 Sep 24
I really appreciated the professional work accomplished by S&S Conversions, without forgetting their human approach in carrying out their work (simplicity, kindness, availability to answer your questions). I highly recommend them. THANKS
Susan McMurry
01:52 23 Aug 24
S&S was very prompt in providing us with a quote and in scheduling installation of our unit. The workers arrived as promised on the day and time scheduled and finished the work in less time than we anticipated. They cleared away all dust and debris before leaving and patiently answered all of our questions on how to operate and maintain the equipment. I highly recommend them.
HVG Admin
00:05 21 Aug 24
Good technician who gets involved in understanding the problem and finds solutions
Courteous and provides good explanations
Courteous and provides good explanations
Marisa Ciroi
21:42 02 Aug 24
Great overall experience. Very courteous and professional workers. Took their time and were very meticulous, explained everything as they went along. Major work to remove old furnace and oil tank but great job overall. The team was lead by Loic which managed the whole job and team excellently. Highly recommend S&S conversions to anyone for heat and cooling systems.
Paul Bassili
14:50 02 Aug 24
Great personalized service. A turnkey installation carried out efficiently and cleanly. S&S Conversion and the entire team were able to exceed our expectations.
Peter Roloff
00:19 01 Aug 24
Friendly and efficient installers. Completed in less time than initially indicated.
Vanessa D'Avella
16:47 30 Jul 24
Timely, professional, answered all my questions. Overall, excellent service!
Barbra G
19:04 22 Jul 24
Excellent response for a request for service. Technician was outstanding. Highly recommend them. Thank you
Robert Eardley
22:50 21 Jul 24
Christina and Maraz are the very best at S & S! My mother-in-law had lost cooling with her thermopump… I sent an email to Christina and within minutes she called and we set up a tech to assist.. within 30 minutes the issue was diagnosed and FIXED. They are the best! Thank you so much!
Hasbun Goldman
16:40 19 Jul 24
Excellent, efficient service! Quickly figured out why our very old central AC system was malfunctioning and fixed it!
Costa L.
03:58 19 Jul 24
I changed over my oil furnace to an electric unit, and also installed an A/C unit. The tech's on the work site where knowledgeable, professional. They cleaned up after the job, and also answered my questions. I would definitely recommend them.
rk ml
20:09 17 Jul 24
The only thing that was discussed over the phone was the new contact information and credit card on file to confirm the appointment after waiting over 2 weeks with multiple messages left for service with no return call. We eventually called sales to get someone in service.
NOTHING else was disclosed as you mentioned with your response. If we knew you would be charging 500 just for diagnostics, we would have went to another Carrier HVAC dealer to do the repairs. Charging 250$ for travel to our home is ridiculous.
No estimates were never given before and after diagnostics. Just the bill for the visit $500 for 2 hours.
--
2 Year old Carrier unit broke down. Took the technician a few hours to find the problem. in the end the Carrier outdoor control board and thermostat got fried. The Parts are free but the tech did not have it. Just for troubleshooting they charged $500. That is outrageous... A Doctor does not even make that amount of money for diagnostics only.
They are coming back and will charge an additional 250$ / hour charge for repairing the unit. This is highway robbery.
Last time we will be calling them for repairs.
There should be a fixed price for diagnostics instead of an hourly rate.
The other issue is that we were NEVER informed when we requested for a service call that we would be charged for this. This is not right. This business MUST inform people of the charges that will be possible in advance and not have a CARTE BLANCHE to charge for diagnostics. Diagnostics should be a simple FLAT Rate regardless of the time spent.
The tech's work was good but had to give 1 star for the excessive overcharge for diagnostics of this Carrier unit as these charges are overtly expensive just for the troubleshooting.
NOTHING else was disclosed as you mentioned with your response. If we knew you would be charging 500 just for diagnostics, we would have went to another Carrier HVAC dealer to do the repairs. Charging 250$ for travel to our home is ridiculous.
No estimates were never given before and after diagnostics. Just the bill for the visit $500 for 2 hours.
--
2 Year old Carrier unit broke down. Took the technician a few hours to find the problem. in the end the Carrier outdoor control board and thermostat got fried. The Parts are free but the tech did not have it. Just for troubleshooting they charged $500. That is outrageous... A Doctor does not even make that amount of money for diagnostics only.
They are coming back and will charge an additional 250$ / hour charge for repairing the unit. This is highway robbery.
Last time we will be calling them for repairs.
There should be a fixed price for diagnostics instead of an hourly rate.
The other issue is that we were NEVER informed when we requested for a service call that we would be charged for this. This is not right. This business MUST inform people of the charges that will be possible in advance and not have a CARTE BLANCHE to charge for diagnostics. Diagnostics should be a simple FLAT Rate regardless of the time spent.
The tech's work was good but had to give 1 star for the excessive overcharge for diagnostics of this Carrier unit as these charges are overtly expensive just for the troubleshooting.
Sukhdeep K
01:22 16 Jul 24
Had an amazing experience with S&S . From the first moment speaking to Howard till the installation today. Everyone was very knowledgable and explained everything on installation. They were prompt about the installation.
Thi M. Nguyen
15:01 08 Jul 24
I thank Alex for good professional service in maintaining my two wall-mounted air conditioners. I will not hesitate to refer him to those around me!
Philip Brown
00:13 05 Jul 24
We had a new heatpump and furnace installed. S&S Conversions was on time and finished early.
The team was very professional, efficient and friendly. They took the time to answer all our questions.
The team was very professional, efficient and friendly. They took the time to answer all our questions.
Gunther Matschnigg
17:06 04 Jul 24
Axel did a phantastisch job. He installed and explained the function of the new Thermostate very well.
Denis Drolet
15:14 29 Jun 24
During a heat wave in Montreal the AC unit at the condo I rent unit started leaking a lot of water. It's an old Carrier model so the list of companies able to repair it is limited. One company I called that is very good in general was backed up on service requests for about 5 weeks! I was very happy to hear that S&S could schedule me in 4 days.
The technician was very professional and efficient, answered all my questions thoroughly and gave me a few tips on maintaining the unit to get the most out of it. I would recommend this company for service of any type for a Carrier AC unit!
The technician was very professional and efficient, answered all my questions thoroughly and gave me a few tips on maintaining the unit to get the most out of it. I would recommend this company for service of any type for a Carrier AC unit!
Jim Wilson
19:08 28 Jun 24
The technicians arrived on time and performed their work in an efficient manner. They were courteous and took time to explain everything.
Sarah Poole
20:26 27 Jun 24
This would be 5 stars if an appointment had been available sooner. Can't control that part. I've had a Carrier AC for years, purchased, installed and serviced by S&S. From customer service to the repair team, always friends, polite, professional and gets the job done. Glad I can rely on S&S to keep me cool - bring on the hot summer days!
Henri Etta
16:36 27 Jun 24
Hello, very good experience. Technician punctual and friendly. Explained well. No mess left behind. thank you Maraz
Ben
13:57 26 Jun 24
Quick service call for a broken AC during a heatwave, professional and efficient technician, unit repaired!
Elan Corcia
00:30 20 Jun 24
First off Just want to Say What an amazing Technician, so informative, very polite. Great service. Thank you,
Ken Finkel
22:06 19 Jun 24
Spring maintenance, reduces the risk of issues during the days you really need the Air !!!
Had an issue with my AC called S&S they can same day and it was fixed on the spot !! It’s 40 deg!!
Amazing Service Totally recommend S&S Conversions.
Had an issue with my AC called S&S they can same day and it was fixed on the spot !! It’s 40 deg!!
Amazing Service Totally recommend S&S Conversions.
Jenna Berger
20:20 19 Jun 24
Our AC broke in the midst of this heat wave and we got an urgent appointment. It was fixed in 10 minutes! So thankful!
Marcus Waters
21:19 17 Jun 24
Wonderful service from Christina and Josh (head office) to Axel the technician. S&S slotted us in last minute to diagnose faulty equipment and worked with us to find the best solution. We recommend without hesitation!
Daniel Blumer
15:03 12 Jun 24
I recently had S & S Conversions service my air conditioner, and I couldn't be more pleased with their work. The technician arrived right on time, which I greatly appreciated. Not only was the service top-notch, but the technician was also incredibly friendly and professional throughout the entire process.
They did an excellent job cleaning and servicing the unit, ensuring it runs smoothly and efficiently. What stood out the most was the care they took to leave my home spotless afterward. It's clear that S & S Conversions values both quality service and customer satisfaction.
I highly recommend them to anyone in need of heat pump cleaning or air conditioning service. They exceeded my expectations in every way!
They did an excellent job cleaning and servicing the unit, ensuring it runs smoothly and efficiently. What stood out the most was the care they took to leave my home spotless afterward. It's clear that S & S Conversions values both quality service and customer satisfaction.
I highly recommend them to anyone in need of heat pump cleaning or air conditioning service. They exceeded my expectations in every way!
Scott Katz
18:32 10 Jun 24
Fantastic and efficient service, found issue w/ blocked drain pipe right away
Michael David
16:25 08 Jun 24
From start to beginning we received VIP service from everyone at S&S. The installers were clean, polite and quick. Would highly recommend.
Domenic Lasorsa
23:11 04 Jun 24
Spring up for 2 units. Very organized from booking appointment to tech showing up in scheduled time. Tech was excellent ,knew what he was doing. Had to do deep cleaning of unit without a mess in the house. Small complaint its a little expensive but worth it.
Sandra Wallis
18:04 29 May 24
Contacted Christina, problem with AC . Axel was here a day later , located the problem, fixed it , and made adjustments to better the system. Very happy . Thank You
Alexandr Grimut
12:57 29 May 24
I would split my experience in 3 parts.
First was sales representative (Stephane) and he was very good. He even proposed me a solution that is more expensive but with very attractive financial solution. Excelent work.
Than, the installation team did very professional job. They were planned the visit one month in advance so I was able to plan others renovations that I scheduled at the same period of time. During installation itself, they respected all my recommendations and requests and worked very fast and clean. I really liked it.
Finally, I had some bad experience getting the information and correct documents that I needed to get the finance for renovation project. It wasn't the good experience but finally they were able to fix it. This is the only reason I put 3 start (initially I put only 1 star just because of my frustration).
I would prefer to keep 3 stars just to make sure that their customer service remembers that client satisfaction is not only sales and installation.
First was sales representative (Stephane) and he was very good. He even proposed me a solution that is more expensive but with very attractive financial solution. Excelent work.
Than, the installation team did very professional job. They were planned the visit one month in advance so I was able to plan others renovations that I scheduled at the same period of time. During installation itself, they respected all my recommendations and requests and worked very fast and clean. I really liked it.
Finally, I had some bad experience getting the information and correct documents that I needed to get the finance for renovation project. It wasn't the good experience but finally they were able to fix it. This is the only reason I put 3 start (initially I put only 1 star just because of my frustration).
I would prefer to keep 3 stars just to make sure that their customer service remembers that client satisfaction is not only sales and installation.
Norbert Arsenault
18:32 25 May 24
Having an emergency S&A conversion sent a service man one hour after my call. I've been a customer for over 30 years and always very please of their service. Thank you Pat.
Francesco Alessi
13:42 23 May 24
The technician just completed the maintenance of our heat pump, and once again, as has been the case since we became clients in 1994 (30 years this year!!!), great service, very cordial and most professional.
Ben Rodier
16:01 21 May 24
It was my first time using S&S and I was very impressed. Christina was super friendly and helpful to line up the appointment. Axel was our technician and he was great - called in advance, worked quickly and came to my rescue when we needed help with the warranty info! Un gros merci Axel! We will be switching our service to S&S in the future. Thanks!
Brian Burke
11:57 20 May 24
The team were on time, tidy and polite. The whole job was done efficiently in 7 hours. A great experience
Roberto Tiranardi
20:29 18 May 24
Person doing the work was thorough and explained things well. Happy with the service.
Andrew Mullahoo
21:48 16 May 24
Great service!
Knowledgeable, friendly, professional, excellent work
Thank you!
Knowledgeable, friendly, professional, excellent work
Thank you!
William Gomberg
18:59 15 May 24
Wow! What an incredible team. Efficient, knowledgeable, and friendly service. They aim to ensure you understand your new system. Thanks!
Rocco Starnino
14:54 13 May 24
My HVAC system they installed in 2010 is still working perfectly, thanks to their regular service/maintenance!!!
Their staff are great and courteous!! GREAT JOB!!
Thank you!!!!!
Their staff are great and courteous!! GREAT JOB!!
Thank you!!!!!
Stefan
20:08 08 May 24
I have been extremely happy with this company from the beginning. Their sales rep Stéphane was very responsive and helpful, their technical team was very professional and courteous, and the post-sales service has been impeccable. They even discouraged me today from doing additional work that would have proved unnecessary. My wife wanted to move an AC unit that they had installed last week. She wanted to move it to a different spot inside of the same room to improve air circulation, but the technicians indicated that this would not change anything given the small size of the room. They were already at our home with the whole team and could have generated additional revenue for doing additional work, but instead they devoted a lot of time to explain to us in detail why moving the AC unit wasn’t necessary. To me, this shows that they really take their clients to heart and do everything to do what’s best for their clients, and this even after the contract is signed and the installation is completed. I give them my highest recommendation.
Update 5 years later: Axel came for the yearly spring maintenance, and I was very happy with his professional and kind service. Not only did he do the maintenance, but he also did repairs and replaced several items free of charge. Thank you!
Update 5 years later: Axel came for the yearly spring maintenance, and I was very happy with his professional and kind service. Not only did he do the maintenance, but he also did repairs and replaced several items free of charge. Thank you!
Adrian
19:40 03 May 24
Excellent, great service (spring maintenance), Joseph did a good job, highly recommend S&S Conversions
Melanie Slabotsky
02:49 02 May 24
The team replaced our furnace, heat pump and thermostat. They were professional, responsive, efficient and tidy. They took their time to explain the work. Great company!
Elaine Gralewicz
19:33 30 Apr 24
Three gentlemen arrived early in the morning and started work immediately. Loic explained what they were doing exactly and taught me how to work the new thermostat. Everything was left very clean. I would definitely recommend these courteous gentlemen any time.
Elisa Fremeth
21:12 29 Apr 24
Fast ,efficient and very respectful individual who came to service my appliances.
He explained exactly what needed to be done and was very thorough.
He explained exactly what needed to be done and was very thorough.
John Torunian
16:31 29 Apr 24
This is the second time that the same technician serviced our heating and cooling system. He is outstanding-the best since the system was installed several years ago.
Seb Plank
02:08 26 Apr 24
Great company, everyone I dealt with was very kind and the installation team did a very nice job, there was no mess after they completed their work. I strongly recommend S&S for everyone.
Lauren Applebaum Tock
00:09 21 Apr 24
Best service, best company ; do not go anywhere else. They are your only people for all of your HVAC needs!
Gabriel Lafleur
21:00 18 Apr 24
Driver lacks manners and courtesy. You have to teach him how to do it. In a congestion it’s everyone’s turn
Diana Lalli Bayard
20:41 18 Apr 24
The service was excellent and I felt comfortable to ask questions about my furnace/AC. The service man was very nice and did the utmost to explain.
Jacques Ouimet
20:18 18 Apr 24
Technician did his job in the interest of not disturbing the customer.
His intervention was done in record time.
Seemed very knowledgeable about the technical parameters of our air conditioning/heating system.
My only iota is of a more personal nature: this person cannot carry on a simple conversation in French, which is very distressing for a Quebec company.
Still, I give him a 10/10, because he always intervened with tact and a smile worthy of a person who loves his work. Hard to beat.
His intervention was done in record time.
Seemed very knowledgeable about the technical parameters of our air conditioning/heating system.
My only iota is of a more personal nature: this person cannot carry on a simple conversation in French, which is very distressing for a Quebec company.
Still, I give him a 10/10, because he always intervened with tact and a smile worthy of a person who loves his work. Hard to beat.
Debasis Mukhopadhyay
21:42 17 Apr 24
Stéphane, Jean-Marc & Greg, joined by others did an excellent job. They are very professional, super fast. And got honest advice as well. I recommended them previously to a friend who had a similar experience and will recommend again. Roxanne was very helpful with the initial meeting as well.
Leonel Linhares
00:55 14 Apr 24
I had my old oil furnace removed and switched for an electric. They completed the service from A to Z, including removing my old oil tank. Stephane and the team did a great job and completed everything in one day. They are very professional and knowledgeable. I would highly recommend S & S Conversions.
MORIAH Publications Inc.
19:09 11 Apr 24
Excellent Work! These guys know what they are talking about when it comes to thermopumps, thermostats and Generators! AAA+++
Michael Zobin
13:00 11 Apr 24
What a fantastic experience! From the introductory sales call, to the technical specifications, the office communication and all the way to the actual work being done, each member of the team is professional, knowledgeable and imbues the expertise that surrounds this industry. Very much would recommend S & S Conversions to anyone looking to update their heating/cooling systems.
Fil Iannuzzi
17:19 10 Apr 24
Had furnace and heat pump serviced. Very professional, on time, efficient.
D. Fortier
15:30 05 Apr 24
Placed a service call at 7:15am and the technician was on site by 8:30am. Excellent service! Updated system and explained everything. They had also done the initial installation about 3 years ago. I would highly recommend.
Michael Leitman
15:47 04 Apr 24
I have been a client of S&S Conversions for around 40 years.
I am very pleased with the excellent service, my experience is special due to wonderful staff and techs.
Today Joseph fixed something, he is a very kind and polite.
I am very pleased with the excellent service, my experience is special due to wonderful staff and techs.
Today Joseph fixed something, he is a very kind and polite.
Helen Seremetis
15:03 31 Mar 24
If you are looking for a reliable company for your HVAC installation, look no further. I’m so glad my family and I went with S & S Conversions. We installed our new Carrier HVAC system this past week. The entire process went smoothly from beginning to end. It was a great relief to know that we were in very capable hands.
A special thank you to Howard for taking the time to explain the estimated work to be done. To Patricia for booking our appointments. To Eric, who installed our new electrical panel and circuitry, to Yan for his pre-job inspection, to Stephane and his crew for their excellent work on the day of the installation, and also to the crew who removed our oil tank. I was really impressed by their constant professionalism, expertise and dedication to their work. They were all efficient, punctual and courteous. They did a superb job!
A special thank you to Howard for taking the time to explain the estimated work to be done. To Patricia for booking our appointments. To Eric, who installed our new electrical panel and circuitry, to Yan for his pre-job inspection, to Stephane and his crew for their excellent work on the day of the installation, and also to the crew who removed our oil tank. I was really impressed by their constant professionalism, expertise and dedication to their work. They were all efficient, punctual and courteous. They did a superb job!
Justin Grenier
13:42 25 Mar 24
Very positive experience from start to finish with S&S. The team met all timelines they originally set, showed up on time and completed a very clean and professional installation. We completed a huge job; furnace replacement, Heat Pump replacement, removal of oil tank and replacement of hotwater tank. The team at S&S exceeded my expectations
Jade Dagher
20:18 21 Mar 24
Great back office and sales service and professional installation. Clean, courteous and knowledgeable.
Lionel Sabbah
18:52 11 Mar 24
Above and Beyond! My heat pump stopped working the day before I was supposed to leave town for vacation. I called them up and left a message as they were not yet open for the day! The receptionist called me back as soon as they opened and scheduled a technician to pass by that same morning. The Technician was diligent and thorough and was able to fix the issue with my heat pump. He communicated well and was patient in explaining what had gone wrong. I have never dealt with a company that puts so much emphasis on customer service. They turned a stressful situation into a minor inconvenience. I can't recommend S&S enough!
Jaime Greenspoon
22:57 08 Mar 24
We just had our heating system changed from oil to electric with S &S. Everything from the initial visit to the installation went smoothly and everyone was extremely knowledgeable and professional. I highly recommend S&S conversions.
Walter Mendelson
18:34 07 Mar 24
Really impressed dealing with S & S Conversions. They are a very: knowledgeable, hard working, professional, efficient & honest team. Very satisfied with S & S Conversions - hard to find such a great company these days. Kudos to Josh & his team for doing an amazing job from start to finish!
tina damor
16:38 05 Mar 24
We’ve had S&S help us move our heat pump from one house to another when moving as well as come install a new unit when a car hit our old one. They are very professional and helpful, making sure you understand how the in works and leaving the work site in perfect condition.
Yves Bombardier
18:07 04 Mar 24
Very good service, however, a technician who speaks French
would have been appreciated.
THANKS
would have been appreciated.
THANKS
sean hogan
01:30 28 Feb 24
Great service. Very informative and friendly. Answered all my questions. Good job done quick and clean.
Jessica Rossitto
00:26 16 Feb 24
Excellent & efficient. Everything done neatly and all was explained prior to their team leaving.
Ian Porter
12:29 10 Feb 24
Major job performed last week . Outstanding workers and product . Very pleased .
Shelley Paris
15:05 06 Feb 24
Outstanding service in repairing my humidifier. The service person , Joseph , was very professional and friendly and he did the job - clearly knew what the problem was and how to fix it.
Sr sr
16:37 02 Feb 24
I bought two wall systems for around $10,000 and after 2 years are not working. This company is not reliable and you should avoid doing business with them.
Luc Miron
22:11 30 Jan 24
Very professional as well as pleasant. Took the time to go over all of the equipment & changes. They were very clean, knew their business. Thank you to Axel & Francois, very much appreciated
Hanh Duy Vo
02:58 28 Jan 24
Thanks for excellent sale and after sale services. I highly recommend S & S Conversion for Carrier products.
Barry Messier
03:28 26 Jan 24
Just had a new Carrier thermopompe and furnace installed by S&S Conversions. The team that did the installation, led by Loïc, were great. They arrived on time, Loïc explained the installation process right away, the team advised me on my options (e.g. best place to place the thermopompe) and did a great job with the installation. They were sure to make sure I was happy with all aspects of the installation. I was quite impressed with their professionalism and the quality of their work.
After the installation was complete and the team were gone, I looked around inside and out. They had cleaned up everything. It was as if they had never been there.
It has only been one day with our new system, but we already notice a big difference in the house. The new system is ultra quiet and the temperature seems much more stable. Nice.
Thanks to Stephane, the sales rep, the gentleman that came to take the initial measurements, who prepared us for what was coming (sorry don’t remember your name, but you’re probably fishing anyway and not reading my review) and of course to Loïc and the installation team.
Cheers,
Barry
After the installation was complete and the team were gone, I looked around inside and out. They had cleaned up everything. It was as if they had never been there.
It has only been one day with our new system, but we already notice a big difference in the house. The new system is ultra quiet and the temperature seems much more stable. Nice.
Thanks to Stephane, the sales rep, the gentleman that came to take the initial measurements, who prepared us for what was coming (sorry don’t remember your name, but you’re probably fishing anyway and not reading my review) and of course to Loïc and the installation team.
Cheers,
Barry
Gary Munden
15:46 25 Jan 24
This is an excellent company. Their knowledge of their products is outstanding. They did an excellent job advising me what I needed.
Every aspect of my experience with S & S Conversions has been of the
highest order. It has been so nice to deal with a company that takes
pride in all aspects of their work. I wouldn't hesitate to recommend
them.
Every aspect of my experience with S & S Conversions has been of the
highest order. It has been so nice to deal with a company that takes
pride in all aspects of their work. I wouldn't hesitate to recommend
them.
Al Sid
19:03 18 Jan 24
Impeccable and meticulous technical service. The technician was courteous and respectful. He took all the time necessary to fully explain the work accomplished - a rarity these days.
J. F.
12:20 18 Jan 24
These guys are super professional and make the whole process of sell and installation simple and easy. Thank you S&S conversions team!
They installed my system (heat pump and furnace) yesterday on January 17, 2024 in very cold weather.
They installed my system (heat pump and furnace) yesterday on January 17, 2024 in very cold weather.
Johanne Mueller
22:06 17 Jan 24
Installation team was polite, knowledgeable and approachable. Installation was well done. Hoping the unit installed is just as good!
Allan Davis
18:38 17 Jan 24
LOVED both guys who serviced our heat pump successfully AND Pat, Christina whose wonderful personalities shine through even on (thankless job of manning) the phone. One Frenchman, another from Bangladesh - Go New Québécois and Canadians GO!! THE FOREGOING WAS, I thought, posted already last year, but I renew it and apologize for not remembering the excellent technician who once again saved my bacon and got us running once more after a clogged system spread water on our floor. A. Davis July 8, 2024, Pincourt
Laurentiu Ionescu
15:11 16 Jan 24
Technician - K Young. Visit on Mon Jan 15, 2024..
Very knowledgeable, excellent communication, efficient and courteous.
Very knowledgeable, excellent communication, efficient and courteous.
Francisco A Loiola
15:36 10 Jan 24
The technician does an excellent job. He listens attentively, he is precise, fast and thorough. He answers questions without problem.
Rosie Foti
00:51 04 Jan 24
Great Professional Team. Always inform you of what they are doing, challenges and solutions to those challenges
Matthew Scorah
19:53 06 Dec 23
They were able to send someone quickly. The service guy was very friendly and professional.
Robert Knecht
14:03 06 Dec 23
It was time to change my 20 year old system that was giving me problems . Yan took the time to explain what needed to be done for a new system . The installation went smoothly and everything was completed in 1 day . The technicians were polite and respectful
While working in my home. Would recommend S&S for any HVAC needs .
While working in my home. Would recommend S&S for any HVAC needs .
Ram Panda
22:41 01 Dec 23
Our Carrier Heat pump needed a replacement after 22 years of service. We went with S&S, them being a large Carrier dealer near us. They have been top notch from Sales(Stéphane), to pre-site survey (Yan) and to installation with the entire process done from contract to installation in about 3 weeks. The installation team led by Axel, assisted by Loïc and 2 others did the entire installation in about 7 hours. This included a brand new Infinity Greenspeed Heat pump with the furnace and a 4-zone controller. The team did an excellent job, and cleaned up everything after. Super professional and I am delighted with Carrier and S&S.
July 23, 2024
Our old Carrier heatpump stopped functioning. Axel was on site to diagnose the problem. The part was ordered promptly. We love their service for promptness and efficiency.
Oct 30, 2024
Axel was back on site with the new motor and all is well. Just in time for a full check up of both Carrier systems to get them ready for winter. We are always looking forward to seeing him! He definitely brings shoe covers, to keep the wife happy.
July 23, 2024
Our old Carrier heatpump stopped functioning. Axel was on site to diagnose the problem. The part was ordered promptly. We love their service for promptness and efficiency.
Oct 30, 2024
Axel was back on site with the new motor and all is well. Just in time for a full check up of both Carrier systems to get them ready for winter. We are always looking forward to seeing him! He definitely brings shoe covers, to keep the wife happy.
Amine Soundardjee
19:59 01 Dec 23
Team extremely professional, arrived on time and new what they were doing. System performing at expected. Recommend Carrier System with S&S Conversions
Sam G
20:31 24 Nov 23
I get a yearly maintenance inspection and the service is always excellent. They are very professional, knowledgeable, organized and show up when they say they will. I highly recommend them.
Selim Ades
00:19 23 Nov 23
The company representative inspected the air conditioning system. He was very detailed and thorough in performing this task
Lorraine Dolan
13:31 22 Nov 23
We had a great visit yesterday. He gave us suggestions and found solutions to some of our questions. Very professional. Changed our thermostat and found the rattle we were hearing.
manuel perez
19:11 21 Nov 23
Excellent installation service. The new heatpump is working efficiently and noise is vey low.
Nazli Moinzad
13:33 20 Nov 23
Expert technicians. I worked with two of them and both times I received a nice service
Marina Burtles
21:55 12 Nov 23
Joseph the technician was very professional.
Although there were hiccups in getting an appointment due to emergencies, the job got done.
Although there were hiccups in getting an appointment due to emergencies, the job got done.
Ines Borsoi
19:07 11 Nov 23
They were very efficient, courteous and qualified. Overall very pleased with this company.
Teodoro Suangco
00:14 09 Nov 23
They are on time with their appointment and the technicians are friendly.
Dawn Shintani
15:34 08 Nov 23
Service was excellent. Called before arrival, was very professional, just had a generator installed and required the furnace connection. Would definitely use this company again.
Jean-Caude Naud
22:38 05 Nov 23
Very professional technician. Unfortunately, due to the age of my heat pump (24 years), he recommended replacing it. He made a report so that I received an estimate for the replacement.
Arad Azarnia
17:20 02 Nov 23
Excellent installation and service. After 3 years, we are still very satisfied. The newer systems are saving us 3000$ in electricity bills every year because of the efficiency of newer systems. The team is very professional. Thank you.????????
Cyrill Gardere
18:33 25 Oct 23
It's been a long time since I saw a serious company with good customer service #1
Thank you so much.
Thank you so much.
Marie Gauthier
19:32 24 Oct 23
Extremely satisfied with the professionalism of the installation, the good communication and the quality of my Carrier heat pump.
Annette Di Pace
12:57 06 Oct 23
UPDATE: We were promptly contacted after this post and they went out of their way to make it right, a gesture that we very much appreciated. Thank you.
Been with them since the 1990’s contacted them twice for servicing within the last 3 years both times were extremely frustrating. The last time involved, wrong parts, missed appointments, no call backs. It was finally resolved. This time, we called for servicing because our heat pump seems a little slow. Made a morning appointment. My husband waited all morning. No show, no call. Called them. They called back to say, they would be there in the afternoon. My husband and I then waited all afternoon. Called back before closing. No response. Left message. Instead of a call back, we get an email asking us to reschedule. My husband responded to the email and also left another message asking to reschedule - no response. That was nearly 2 weeks ago. It’s neither professional nor welcoming to treat your long time customer this way- twice
Been with them since the 1990’s contacted them twice for servicing within the last 3 years both times were extremely frustrating. The last time involved, wrong parts, missed appointments, no call backs. It was finally resolved. This time, we called for servicing because our heat pump seems a little slow. Made a morning appointment. My husband waited all morning. No show, no call. Called them. They called back to say, they would be there in the afternoon. My husband and I then waited all afternoon. Called back before closing. No response. Left message. Instead of a call back, we get an email asking us to reschedule. My husband responded to the email and also left another message asking to reschedule - no response. That was nearly 2 weeks ago. It’s neither professional nor welcoming to treat your long time customer this way- twice
Ahmed E
20:34 05 Oct 23
BUYER BEWARE !!! BUYER BEWARE !!!
Had a confirmed appointment waited the whole day. They never showed. They stop answering phone calls at 4:00 PM. Called and another appointment to make up for the missed appointment which they say was accidentally deleted. Guaranteed me a time between 8am and 9am so I would t have to wait all day. Again, never showed up. When I called they said they said bumped me to a later time without calling and I was not available or home at that time. So how would I know ?. Gave me an appointment for the afternoon. I canceled my afternoon work and personal appointments. Then they called back and said they would technician immediately, too late though I cancelled my
other appointments. Charged me full price for 10 mis work 285$. Lost two days of work. The are a Generac subcontractor. I would never use them again. Will let Generac know about this subcontractor.
The technician himself was kind and polite. I think he was embarrassed or just felt bad. BUYER BEWARE. Imagine if I needed them for real service.
UPDATE: Received a call from the service manager who refunded have the service charge and apologized for me to lose two days waiting for them. I accept the apology however I would not risk using them again myself. When a person loses two days dues to billing error it costs the company barely anything however to a person the cost far more extensive.
I’m reference to the below. Patricia spoke with the supervisor and he overrode the policy to insure my call would be between 8-9 am due to me waiting a whole day without a phone. If you wish I can list the names and time of people I spoke with. Your statement below is incorrect in my case as it was. Escalated with approval of the supervisor. I can post the names as it appears you did not speak with them ?
Had a confirmed appointment waited the whole day. They never showed. They stop answering phone calls at 4:00 PM. Called and another appointment to make up for the missed appointment which they say was accidentally deleted. Guaranteed me a time between 8am and 9am so I would t have to wait all day. Again, never showed up. When I called they said they said bumped me to a later time without calling and I was not available or home at that time. So how would I know ?. Gave me an appointment for the afternoon. I canceled my afternoon work and personal appointments. Then they called back and said they would technician immediately, too late though I cancelled my
other appointments. Charged me full price for 10 mis work 285$. Lost two days of work. The are a Generac subcontractor. I would never use them again. Will let Generac know about this subcontractor.
The technician himself was kind and polite. I think he was embarrassed or just felt bad. BUYER BEWARE. Imagine if I needed them for real service.
UPDATE: Received a call from the service manager who refunded have the service charge and apologized for me to lose two days waiting for them. I accept the apology however I would not risk using them again myself. When a person loses two days dues to billing error it costs the company barely anything however to a person the cost far more extensive.
I’m reference to the below. Patricia spoke with the supervisor and he overrode the policy to insure my call would be between 8-9 am due to me waiting a whole day without a phone. If you wish I can list the names and time of people I spoke with. Your statement below is incorrect in my case as it was. Escalated with approval of the supervisor. I can post the names as it appears you did not speak with them ?
Ed Garabed
14:15 05 Oct 23
Properly reviewed the system and identified a minor issue and provided options. Clear Explanation provided.
Robert Felton
16:46 03 Oct 23
Technician is well trained, knowledgeable and has great customer service skills
mtldan40
20:49 28 Sep 23
Great service from response to execution. On time, professional, pleasant to deal with. 5 star service for a 5 star company. Very very satisfied and would recommend S&S to anyone looking for heating/air conditioning systems.
David Paterson
17:47 28 Sep 23
Technician called in advance to announce arrival. He was prompt, efficient and informative. Excellent service - no complaint.
CSL RC Lorne Kronish
14:53 27 Sep 23
I called for service. They sent a salesman first, who I thought was the technician. he looked and said you need a new 1. The technician did show up the next day. The results were a clogged drain.
André Houle
21:15 26 Sep 23
Very good support from start to finish from the whole team. Clear explanations and without any sales pressure. Well done!
Andre Moyal
17:02 21 Sep 23
I recommend S&S Conversions, they were quick and efficient. Howard was great in explaining what was needed, then the team came by to replace my heat pump. They were very professional and I had a great, pain free experience overall. Would highly recommend.
Grant Clark
16:25 20 Sep 23
Excellent crew, efficient installation, clearly explained the equipment, and were careful about drop sheets and tidying up.
Rita Busico
16:19 20 Sep 23
Maintenance done today really pleased we are very satisfied of the service
Thank you
Thank you
Jean-Philippe Tremblay
16:43 06 Sep 23
They installed both a heat pump and a furnace (water system) in my old house over the last few years. They always come through when adjustments are required. They are also very responsive when it comes to service calls. Great services from S&S all around.
Golshan Saeed
18:12 05 Sep 23
I am finishing hot summer this year without AC functioning, because S&S conversion was not able to get the parts quickly. It is almost two months that we are waiting to receive the parts.
Christine Muhling
15:58 31 Aug 23
An excellent, professional installation of a new furnace and heat pump. They took the time to set up and patiently explain to a senior citizen how to use the new thermostat. I would recommend them highly.
Mitchell Perlman
14:15 31 Aug 23
Aug 2023 : S&S just finished installing my ne Carrier Air Conditioner. Professional, clean and easy to deal with.
S&S Conversions helped me with my Furnace & humidifier installation. They were quick, professional & very competitive.
Thank you S&S for your help!
S&S Conversions helped me with my Furnace & humidifier installation. They were quick, professional & very competitive.
Thank you S&S for your help!
Maroun Zakhour
14:52 30 Aug 23
I absolutely do not recommend S&C Conversions. I called the service department to replace the air conditioner fan motor. The technician removed the motor-fan assembly and took it to the company workshop. Christina from the service department writes to us that Carrier has discontinued this part (fan-motor assembly) and that there is no solution other than to replace the entire air conditioning system. We took the part back and replaced the engine at an engine distributor. Now S&C refuses to reinstall the part. We paid S&C for the first service and we are willing to pay for the reinstallation. But S&C doesn't want to know and their last concern is customer satisfaction. I really don't understand how S&C claims they are Carrier certified.
Alessia Canci
20:24 28 Aug 23
Everything went so smoothly and the work was done very well and very professionally. Thank you
Lynn Linkletter Imbeau
15:17 27 Aug 23
Yearly maintenance. Technician showed up on time. He was polite, friendly and professional. He worked quickly and cleaned up after himself.
isabelle arsenault
17:23 22 Aug 23
Great service. Staff very available and competent, punctual and friendly. Clear explanations, they took the time to answer all my questions and they gave me the right time!
I highly recommend!
I highly recommend!
Guy Belliveau
17:10 02 Aug 23
We're really satisfied with the Sand S team. The salesperson was excellent at explaining all the options, suggesting the best solution for our needs. The installation team were clean, professional and explained all they were doing throughout the installation. They went through the getting started process with us and left the house clean and orderly. I recommend S and S Conversions for HVAC and heating systems.
Michael Lindenbaum
19:43 28 Jul 23
We recently needed to replace our existing oil tank. Rather than continuing to maintain a dual energy heating and oil fired hot water systems soon to be obsolete, we opted to convert to all-electric systems and chose S&S Conversions to carry out the work. A knowlegable S&S sales representative helped us to choose the heat pump best suited to our needs and arranged for the installation to be carried out. A week prior to the installation date a technician came by and did a thorough survey of our existing heating and hot water systems as well as our electrical service panel. Early morning on installation day, a team arrived to decommission the exisiting heating/ hot water systems, empty and remove the oil tank and exterior oil filling pipe and seal the breach left in the foundation wall. The installation team then installed the new heat-pump and electric water heater. The installation process would have completed by early afternoon if not for an unfortunate power failure in our neighbourhood lasting several hours, which prevented them from finishing that day. However a techncian was dispatched early next day to complete the final testing and activation and also walked us through the operation of the new systems.
We were very impressed with the service provided during the sales and installation processes and especially the attention to detail of the installation crew. It was truly a turnkey process from beginning to end. So far we are pleased with the operation of the heat pump; it is much quieter than the system it replaced and seems to maintain a more consistent temperature throughout the house as well.
All in all, we were quite happy with the choice of S&S Conversions to carry out this project.
We were very impressed with the service provided during the sales and installation processes and especially the attention to detail of the installation crew. It was truly a turnkey process from beginning to end. So far we are pleased with the operation of the heat pump; it is much quieter than the system it replaced and seems to maintain a more consistent temperature throughout the house as well.
All in all, we were quite happy with the choice of S&S Conversions to carry out this project.
Makoto Nagano
13:23 14 Jul 23
Their technicians are professional, telephone operators are courteous - this has been the case with this company for nearly 10 years.
My most recent experience was "initially" not very positive. The first diagnosis of our heat pump was not accurate, and it took 3 weeks until it was found that the entire unit had to be replaced. Living through the heat wave without A/C in July was not a pleasant experience.
Yet, once the problem was clarified, the company did the best and everything they could do to accelerate their work for improving our living condition. They responded to my request well.
So, the beginning of this event was not great, but the company compensated and responded/acted quickly afterwards to solve the problem in a professional manner.
My most recent experience was "initially" not very positive. The first diagnosis of our heat pump was not accurate, and it took 3 weeks until it was found that the entire unit had to be replaced. Living through the heat wave without A/C in July was not a pleasant experience.
Yet, once the problem was clarified, the company did the best and everything they could do to accelerate their work for improving our living condition. They responded to my request well.
So, the beginning of this event was not great, but the company compensated and responded/acted quickly afterwards to solve the problem in a professional manner.
Clive Tenneson
17:13 04 Jul 23
S & S Conversions installed a complete heat pump / furnace system in 2022 and I was impressed with their work then. This time it was the annual service and I was again impressed with the service. The technician actually arrived early and completed the service quickly and efficiently. He identified a problem that needed immediate attention and it was completed as warranty work. I am one extremely satisfied customer.
Giovanna Buscemi
21:45 30 Jun 23
S&S Conversions responded quickly to our request for an estimate and accelerated installation of a new air conditioning unit. Responsiveness was especially important given the air quality in Montreal in recent weeks. The installer worked diligently and was very professional.
Assaf Simhon
14:23 21 Jun 23
I highly recommend S&S Conversions for anyone looking to replace and maintain their HVAC/Heat Pumps. From the moment they came to visit my property and evaluate the installation of a heat pump they were professional and very knowledgeable. The team was able to explain the required work to me in a clear and concise manner and recommend the proper equipment. The installation team was extremely professional as well. They arrived early and were very accommodating with my requests. After the work was completed they made sure to leave the place in tip-top shape. Thank you for the great job!
Ian Richards
20:34 25 May 23
I was referred to S&S Conversions by a neighbour who had a positive experience with them in the past. I can confirm that the entire experience has been excellent. A sales rep got back to me quickly after my first call and helped me to select to right AC solution for our house while respecting our budget. The installation was completed on time and within a few weeks of my initial call. The team that completed the installation were very proffesional and courteous. I wouldn’t hesitate to recommend their services.
Sandra Carrier
17:20 11 May 23
I've been using this company for years and the service is always beyond reproach. Service representatives polite, competent and responsive. I bought my furnace from them also, they were honest and didn't over-sell me. Nothing bad to say here.
Lucy Kozel
01:02 27 Apr 23
Had 2 ductless units installed 3 years ago. Also had it cleaned recently. All services were amazing starting with sales rep Stephane, finishing with maintenance technician Maraz. Both were very pleasant, polite, prompt, easy to communicate. System works very well, no problem at all. It takes care of 2 floors, keeps us very comfortable. A great team, great product, great service! It is very rare today.
Howard Posh
14:38 07 Mar 23
I had a new furnace and heat pump installed by S&S. From start to finish, Josh was very patient and answered all my concerns without any sales pressure. Once a date was set, his team arrived as scheduled and meticulously installed the system. They answered all my questions and explained all I needed to know about its operation and maintenance. Once completed, they left everything spotlessly clean; you'd never know anyone had been working in my home. Without hesitation, I highly recommend S&S Conversions.
jesse rainville
21:14 02 Mar 23
Had a new system A to Z installed late summer by s&s. Was happy with the install, they cleaned up and arranged the ducts differently than the existing install and was able to gain me tons of room.
Had some problems with the system recently (manufacturer related not s&s related), they came by promptly, no questions, made their assessments, and have scheduled me in to make all repairs and replacements per manufacturer recommendations.
Am again, pleased with install, clean and tidy, and extra appreciation towards Christina for being quick and efficient to reply, update, and her customer service all around when i had questions or concerns, as well as Kevin for going to extra distance to come by after hours to fix something to provide heat during a cold evening as the heat pump was down.
Had some problems with the system recently (manufacturer related not s&s related), they came by promptly, no questions, made their assessments, and have scheduled me in to make all repairs and replacements per manufacturer recommendations.
Am again, pleased with install, clean and tidy, and extra appreciation towards Christina for being quick and efficient to reply, update, and her customer service all around when i had questions or concerns, as well as Kevin for going to extra distance to come by after hours to fix something to provide heat during a cold evening as the heat pump was down.
J Cairns
18:10 02 Mar 23
We were having problems with our heating/cooling system since 3 years on a system that was 7 years old. Many companies came and went, charged a fortune and did not solve the problem. I contacted S&S Conversions and not only were they responsive, they came, they diagnosed, they repaired, they answered all our questions and needs. I am 100% impressed with their service and technicians who are not only competent, they are NICE! Respectful, quality and professionalism all in one company. Thank you S&S Conversions. We are very satisfied customers!
Marie Boulerice
20:48 23 Nov 22
This was my first time contacting S&S conversion. I just had an installation of a home humidifier, thermostat, water heater, and today a new heat pump. I was very pleased with the quality equipment offered, the service and the installation. I can tell they are quite knowledgeable with Carrier equipment. Prices are quite reasonable. I plan to deal with them again when comes time for the annual maintenance of my new equipment.
Phil R-V
16:28 05 Oct 22
After delivering on 40 years of service, it was finally time to bid adieu to our beloved Carrier system. She heated our home through some of the coldest and toughest winters and lasted far longer than anyone could have ever expected.
Finding a company that was not overwhelmed by her geriatric beauty (and wiring) was a chore until we contacted S&S Conversions. They were the only company that confidently gave an estimate. The representative was professional, very knowledgeable and took time to explain what our options were and answer all the questions that we had. After the consultation, we were left feeling secure.
Soon after our consultation, we had S&S Technicians in our home installing the new system. The team that functioned like a smooth-running machine; they are fast and work in a very orderly fashion. Before we knew it, our old system was out the door (may she rest in pieces), and our new Carrier system was installed in all her wonderful 21st century glory.
Overall, we had an exceptional experience from the initial consultation the installation and then follow-up. We highly recommend their service whether you are looking for a new system or a trusted Technician.
Finding a company that was not overwhelmed by her geriatric beauty (and wiring) was a chore until we contacted S&S Conversions. They were the only company that confidently gave an estimate. The representative was professional, very knowledgeable and took time to explain what our options were and answer all the questions that we had. After the consultation, we were left feeling secure.
Soon after our consultation, we had S&S Technicians in our home installing the new system. The team that functioned like a smooth-running machine; they are fast and work in a very orderly fashion. Before we knew it, our old system was out the door (may she rest in pieces), and our new Carrier system was installed in all her wonderful 21st century glory.
Overall, we had an exceptional experience from the initial consultation the installation and then follow-up. We highly recommend their service whether you are looking for a new system or a trusted Technician.
Jane FP
02:12 02 Sep 22
The first installation we had with this company, four years ago, was excellent. When we needed to replace our second unit this summer we called them right away and are not disappointed. Stephane, who installed the unit, was courteous, professional, and very knowledgeable. My husband, a retired contractor, inspected the work and was very impressed. We highly recommend the services of this company. In today’s world, where competence is rare, this is a place you can trust.
marlene zylber
20:02 29 Aug 22
Thank you Josh for the excellent service.
Your technician came over within an hour of my initial call. Our air-conditioning system was not working and on a day reaching over 30 degrees, this was a crucial situation. The technician was very pleasant, polite and knew exactly what the issue was, and fixed it very quickly. He even checked our forced air heating system while he was here. Job well done!
Your technician came over within an hour of my initial call. Our air-conditioning system was not working and on a day reaching over 30 degrees, this was a crucial situation. The technician was very pleasant, polite and knew exactly what the issue was, and fixed it very quickly. He even checked our forced air heating system while he was here. Job well done!
Marilyn Jones
19:26 01 Aug 22
The new air conditioner is very quiet and efficient. I don’t know how I will repair my damaged drywall 10 ft up however. And I have a 2 ft square hole in my bedroom, my freshly painted bedroom. How am I supposed to repair that?
Rory Wasserman
05:10 31 Jul 22
Our a/c was on its last legs and finally died, sent a request in via the website on Sunday and received a response and a full team at our house Tuesday installing. Professional, communicative and responsive without “over-selling”. Would definitely recommend to anyone and not hesitate to call S&S again!
Claude Lautman
20:26 30 Jul 22
Just had S & S replace my old AC with a new Carrier one. The service was excellent. They came when they said they would. The workmen put down tarps leading to the furnace room to keep the floors clean before they started work. everyone on the team was pleasant & polite. They answered all my questions and showed me how to clean my new unit every spring. they worked non-stop until the job was done, and left the house as cleaners it was when they came in. I will definitely use them in the future for all my heating and cooling needs. thanks to Josh & his team for a job very well done.
Tasso D
02:47 28 Jul 22
BE VERY CAREFUL AND DO YOUR HOMEWORK BEFORE DOING BUSINESS WITH S&S CONVERSATIONS!!!! We had a unit installed with them a few years back where we had received an extended warranty for 10 years on parts and 7 years on labor. This warranty is contingent on us performing annual maintenance on the unit which we have no issues doing. The reason why we are scoring them so low is the following. We had an annual maintenance completed last year and the technician spent 30 minutes at our place and simply sprayed the unit with a Spray Nine cleaner and also cleaned the filters, something I could have done myself yet they charged us over $200 for that. They didn't even use a jet pressure washer like other companies do. I called for this year's maintenance which is now 20% more than last year and they refuse to accept accountability or provide any sort of credit, instead they are argumentative with me and provide misinformation everytime I speak with them. Both their representatives Steve and Patricia lack customer service skills. I inquired with Carrier Canada about switching to another Carrier dealer for my maintenance, although the issue is that if I do so, I lose my extended warranty for labor so basically I am handicapped and forced to do business with them not only to maintain my warranty but for annual maintenance calls as much as I may not be pleased with their service. As such do your homework because if you purchase from here, you are stuck for the duration of your warranty period. There are many other companies that are rated high like Excel Climatisation so look around before contacting S&S Conversion.
li ping du
17:38 26 Jun 22
Since last summer (2021), I contacted 3 HVAC companies and finally choses S&S. They installed new heat pump in 7 June (this month). Their service was excellent. This is a trustworthy company that seems very committed to customer satisfaction.
Thank you very much the great team!!
Thank you very much the great team!!
Vasilios Vasilakou
22:26 16 Jun 22
First of all I want to thank Mr Howard steinberg for coming to our home & with a most professional manner he explained everything about the air conditioner that we needed for our home very plain, simple ,he is really experienced and will definitely recommend axactly what you need nothing more or less . Now for the installation crew there very professional and will also make you feel very comfortable with the installation, fast and perfect job. Thank you very much keep up the great work have a great summer. WILL DEFINITELY RECOMMEND YOU'RE TRUSTED COMPANY WITH OUT A DOUBT ..
peter kovac
21:07 11 May 22
The staff at S & S are superior to any other company I have used. Their knowledge of my heat pump was exemplary and they were efficient and true to their word. I highly recommend them to all who want the best in this field. Take my advice and do not look elsewhere, this company is the BEST.
Stuart Lubarsky
13:50 08 May 22
Thank you to the team at S&S Conversions for their expertise, professionalism and attentiveness in installing my new heat pump/air conditioning unit! The service was excellent. This is a trustworthy company that seems very committed to customer satisfaction, and I strongly recommend it.
Tee QKo
15:38 03 May 22
Joseph and his colleague arrived during the time frame indicated. Extremely polite, professional, had patience with all the questions and concerns I had, overall a very pleasant experience. Highly recommend!
Lorraine Mei Sullivan
12:38 29 Apr 22
The installation team from S&S Conversions was excellent. Loic and Luc worked in a responsible and efficient way to install our new furnace and water heater. Both were very pleasant and attentive to do the job without too much disruption in our home. Good clean-up. All in all, we would highly recommend this company and this installation team. Very satisfied. Thank you.
Lorraine and John Sullivan
Lorraine and John Sullivan
Tom F
20:04 25 Apr 22
It has been a pleasure having true professionals taking care of my needs, in this heating and cooling replacement.
I would like to take this opportunity to thank everyone on your staff, for exceptional service and professionalism in these trying times.
When my neighbors ask me who I would recommend for a conversion, like the one done for me, I will certainly recommend your company.
Tom F.
I would like to take this opportunity to thank everyone on your staff, for exceptional service and professionalism in these trying times.
When my neighbors ask me who I would recommend for a conversion, like the one done for me, I will certainly recommend your company.
Tom F.
Emmanuelle Clermont
14:14 05 Apr 22
Wow! First experience with SS Conversions & will definitely be a customer for life! Thank you very much to Patricia & Joseph ☀️ See you soon!
Adam Muscott
02:14 02 Feb 22
S & S Conversions what made what started out as a very stressful moment into the most pleasant experience. When my furnace stopped working and we deduced it would need to be replaced, from the moment we contacted them right up to installation everything was managed quickly and efficiently. Everyone I spoke to or dealt with was not only helpful but also friendly. I am so happy I chose S & S Conversions!
Trevor Wieskopf
14:40 26 Jan 22
After receiving a reference on S&S Conversions 3 times over a 12 hour period, I thought it was meant to be, to replace my Heat Pump with them. For those reference to dealing with the company, their professionalism is second to none. From quick replies, to answering all my questions why anyone would use anyone else is beyond my comprehension. S&S Conversions from ownership to their installation team are top notch and I would highly recommend using them for any heating/AC needs.
Thank you for the great service.
Thank you for the great service.
David Li
00:20 11 Sep 21
This is the second time that I do business with S & S Conversions and it was once again a very pleasant experience. Hired the company to do a central AC installation. The installation team Greg and Jean-Noel showed up on time on the installation day. Everything was done in a very efficient and professional manner. Even though there was a small issue with the AC, Matthew came by to fix it after 2 days. I highly recommend this company. Special thanks to Jessica as well whom i dealt with and she was always very helpful.
Michael Rosenfeld
00:33 12 Aug 21
Exceptional service - quick, efficient and very knowledgeable. All the technicians were incredibly friendly and offered honest advice about how to fix my cooling and heating system affordably. Would highly recommend and will be using them for all my cooling/heating needs going forward.
Daniel Harvey
15:37 25 Jun 21
Very professional team from start to finish. They were on time, presented very professionally and worked with us to find a solution to a complex installation. Jessica, at their office, was outstanding to work with. She was on top of the file all the way through and extremely helpful. S&S is not the cheapest...but they we the most professional to work with out of 5 different companies we had quotes from. Highly recommend.
Tracey Schwartz
10:59 25 Jun 21
My AC unit broke and when we called customer service, they were incredibly kind, helpful and understanding. We have a newborn at home and they sent someone as soon as they could, and the unit was repaired within a week (limited only by the time it took to receive the new part, which was out of their control). Technician was super friendly and professional. Thank you!
Krysten Novinger
15:37 21 Jun 21
I'm so thankful I was referred to S&S Conversions when our heat pump broke! I can't say enough good things about our experience. The team was responsive, quick and beyond professional. We're so so happy with the service and the products they installed. There's no price on comfort in your home and they went above and beyond to ensure we were happy. 10/10 and HIGHLY recommend!!
david baker
18:31 05 Jun 21
Great job! Very clean and efficient job installing a new heat pump and oil to electric furnace conversion. The costumer service was very helpful and friendly. My house is cool again and the timing couldn't have been better with the hot weather fast approaching. Thanks!
Jeff Melnick
15:25 21 May 21
These people are top notch. They don’t get better than this. The installers did a super clean job. When I first called and spoke with Joshua you could tell right away that he knew his business. He guided me through the purchase process and now we are cool and comfortable once again.
Thank you S & S CONVERSIONS.
Thank you S & S CONVERSIONS.
Clifford Gentes
22:12 30 Apr 21
The entire team From Howard the sales expert who walked me through my options was pleasant and knowledgeable, did not try and over sell but let me choose what I needed.
The installation team were excellent , efficient, clean and courteous as well as very knowledgeable, the showed and explained every function with clear concise directions and were very responsive.
Even the finance team were great.
We highly recommend this company.
Great products and even better people.
We will enjoy the cool in summer and the heat in winter and will enjoy the lower electricity costs.
The installation team were excellent , efficient, clean and courteous as well as very knowledgeable, the showed and explained every function with clear concise directions and were very responsive.
Even the finance team were great.
We highly recommend this company.
Great products and even better people.
We will enjoy the cool in summer and the heat in winter and will enjoy the lower electricity costs.
Mr. G
22:19 06 Apr 21
We used S&S to install a multizone ductless system in our townhouse. From the initial visit with the sales rep Stéphane who brought up the same concerns we had without us having to mention them (other companies had brushed away or quickly changed topic) to the installation was a great experience.
The installers were on time, professional, well equipped and everyone knew the task at hand. We are pleased with the result and quality of the job
Greg & Laura
The installers were on time, professional, well equipped and everyone knew the task at hand. We are pleased with the result and quality of the job
Greg & Laura
daftpunk111
11:02 03 Apr 21
customer service from estimation to the end is great.
the installation team did a good job except for some of the drywall holes they had to make they didn't completely clean up everything
the installation team did a good job except for some of the drywall holes they had to make they didn't completely clean up everything
Shaun Kelso
19:31 25 Mar 21
Had the pleasure of getting a new CARRIER AC/Heating unit installed today with SS Conversions. Their team was professional, very well prepared, super clean (Drop clothes in and out of the house) and friendly. Great detailed explanation of the unit and not a sign they were ever there when they were done. Highly recommend. Price and value was amazing.
Nora Borbon
21:55 16 Mar 21
From Sales to installation of our new mini split system, the experience was quite positive. Left a message at head office and received a call back in 24hours, nice to know that there are still real live people at the end of a phone line in this age of digital technology. Installation was done on time as promised. Thank you to the entire team for excellent service!
Murray Brown
19:58 14 Mar 21
I was pre-sold on the Carrier name, but really impressed with the front-end sales and installation service. Technicians made a complete (100%) effort to leave behind no trace, except for two, professionally-installed heat pumps. I have never owned a heat pump, but can attest to the quiet performance of these units.
Paul Laflamme
17:44 25 Feb 21
From the first call with the salesperson all the way through installation, they were knowledgeable, responsive and very professional. This is not our first experience with an HVAC contractor, but it was the very best. They were as responsive with questions after installation as they were before the sale. I recommend S&S without hesitation!
konstantinos vitoroulis
15:45 27 Jan 21
I had my heating systems repaired and checked recently - very happy with the service that I received. Mathieu did an outstanding job repairing and tuning my system and while he was at it I was able to ask a lot of questions about my setup.
Joshua Mc Mahon
21:06 13 Dec 20
I just want to let everyone know that Pat as S&S conversions has provided me with fantastic service for the past 20 years, and I really appreciate that. The service technicians are great people and answer any questions I might have while they're here. Thank you for your great service, Pat.
Lynda
16:53 02 Dec 20
I recently had a heat pump and new furnace installed. The service has been exemplary. All the tecnicians have been professional and respectful. My location is quite a distance from Montreal, but that has not caused any issues at all. I have needed a few small adjustments which have been taken care of quickly and efficiently. I would recommend S&S Conversions highly.
Julien Rousseau
01:15 16 Oct 20
Sales guy (Stephane) was very knowledgeable and professional. The installation was done with care and to our demands. The installers, Danny, Rob, and Josh (I hope I got their names right), were very nice, didn't leave any mess and explained the work they had done in great detail. Very satisfied.
Alex Sabbagh
16:59 17 Sep 20
S&S conversions have been a real pleasure to deal with. I received expert advice from two technicians and they were both consistent in their opinions. Moreover, the technician who came to perform the maintenance showed up on time and was very courteous. He provided me with a rundown of the work he was going to perform and even double checked with me before starting the job. I highly recommend S&S Conversions and will definitely use them again in the future.
gordon jacques
12:30 16 Sep 20
Why would they install the heat pump like this? Other than this they did a great job.
Caitlin Hanrahan
15:58 21 Aug 20
This has to be one of the most horrendous companies I’ve had to deal with. My elderly grandmother has been waiting for ages to get her system repaired and they always seem to have a reason for not doing the job.
The heating was meant to be repaired in the winter and some parts needed to be ordered. We heard nothing from them and when summer came around the cooling system failed. When I called them to get the cooling repaired they arrived and repaired the HEATING system (gee thanks). They then told us the part for the cooling system did not exist in Canada and needed to be ordered from the US and « we have no idea when it will get here ». We called at least once a month asking for updates and they said the part is arriving but we still don’t know when. Finally I called again today and as it turns out the manufacturer doesn’t make them anymore and it will need to be specifically made which will take another unknown amount of time and surprise... nobody bothered to tell us this.
They have honestly been giving us the runaround for at least a year now. My elderly grandmother is in her 90s and has been living in a house with no heating system all winter and no cooling system all summer. I normally never write reviews like this but the way this company has treated us, kept us hanging and kept us in the dark is shameful.
The heating was meant to be repaired in the winter and some parts needed to be ordered. We heard nothing from them and when summer came around the cooling system failed. When I called them to get the cooling repaired they arrived and repaired the HEATING system (gee thanks). They then told us the part for the cooling system did not exist in Canada and needed to be ordered from the US and « we have no idea when it will get here ». We called at least once a month asking for updates and they said the part is arriving but we still don’t know when. Finally I called again today and as it turns out the manufacturer doesn’t make them anymore and it will need to be specifically made which will take another unknown amount of time and surprise... nobody bothered to tell us this.
They have honestly been giving us the runaround for at least a year now. My elderly grandmother is in her 90s and has been living in a house with no heating system all winter and no cooling system all summer. I normally never write reviews like this but the way this company has treated us, kept us hanging and kept us in the dark is shameful.
Michael Pasquale
15:29 12 Aug 20
We contacted several companies to replace our existing Heatpump and Furnace as they were due. S & S were quick to respond and return calls, and answer any questions or concerns. So the initial welcome was positive and set us at ease because it was a big expense and you don't want to feel uncomfortable with something like that.
The installation was scheduled a month ahead, which was honestly one of the soonest times we were quoted by a few different operations. We needed it sooner, but it seems many people are replacing their systems right now.
The team arrived on time, and in a convoy, there must have been at least a dozen workers that showed up. They quickly disassembled and got rid of the old system and patching what needed to be patched, and then got to work installing the new one. They were careful around the house, wore masks and made sure we were kept in the loop for the installation placements, etc. All the employees were polite, respectful and worked hard. The installation went very smoothly and they made sure to respond to all of our questions and concerns as they arose (placement of unit, etc.). All in all it was a really good experience overall and I cannot recommend these guys more firmly for that; they were experienced and knew what they were doing and it made us feel very relieved.
I knocked a star off because there are major credits that the government is offering when you replace your system and I had to do all of the work to find the info, and figure out how to do it. In fact I would not even have known about it had I not been told this by another company rep.
There were several companies I spoke with during the process who were upfront about it and were more than willing to assist in the process of making the claim and having everything needed for it. For such a large expense I feel like this should be done with the sales team and the client directly when initially purchasing the item and then after the install is complete to make sure it gets done.
The installation was scheduled a month ahead, which was honestly one of the soonest times we were quoted by a few different operations. We needed it sooner, but it seems many people are replacing their systems right now.
The team arrived on time, and in a convoy, there must have been at least a dozen workers that showed up. They quickly disassembled and got rid of the old system and patching what needed to be patched, and then got to work installing the new one. They were careful around the house, wore masks and made sure we were kept in the loop for the installation placements, etc. All the employees were polite, respectful and worked hard. The installation went very smoothly and they made sure to respond to all of our questions and concerns as they arose (placement of unit, etc.). All in all it was a really good experience overall and I cannot recommend these guys more firmly for that; they were experienced and knew what they were doing and it made us feel very relieved.
I knocked a star off because there are major credits that the government is offering when you replace your system and I had to do all of the work to find the info, and figure out how to do it. In fact I would not even have known about it had I not been told this by another company rep.
There were several companies I spoke with during the process who were upfront about it and were more than willing to assist in the process of making the claim and having everything needed for it. For such a large expense I feel like this should be done with the sales team and the client directly when initially purchasing the item and then after the install is complete to make sure it gets done.
Kay Em
12:34 02 Aug 20
We had our oil tanks and furnace removed and an electric furnace and heat pump installed by S&S in June. The oil tanks were removed by a subcontracted company and their work was efficient and clean. The 3 technicians installing the new system worked well, and were professional and friendly. So far we have only used the system for AC, which works well. I can update this in the winter regarding the heating capacities. Our heat pump is also much quieter than a previous unit we had, and up to now we are pleased with the new system.
There were a couple very small details that likely wouldn't bother most people: the angle of the drainage pipe from the indoor unit was incorrectly angled, meaning there would be standing water left in the drainage pipe, and the panel covering the furnace filter wasn't well put on and was difficult to manipulate. Please note that I am positive the company would have come to correct these 2 very minor details, but we decided not to bother them, as my partner was able to correct these.
Of note: The system was calibrated to the factory settings. Our house is old and has old duct work, so the factory settings weren't adequate to cool the upstairs. My partner was able to go to the control panel to change the settings, which was well explained in the manuals.
My partner requested additional rubber under the center of the electric unit (to help support it), and on the heat pump stand (to decrease vibrations and therefore noise). The technicians gladly did this.
I had an issue at the end with the sales person, and the company was able to address that issue in a timely and professional manner, which I appreciated.
Last note: If you are applying for government grant programs, make sure to ask for the required information on the invoice.
In summary: I researched many companies prior to having this work done, and am happy that I chose S&S. I am, so far, very satisfied with the installation, service and products.
There were a couple very small details that likely wouldn't bother most people: the angle of the drainage pipe from the indoor unit was incorrectly angled, meaning there would be standing water left in the drainage pipe, and the panel covering the furnace filter wasn't well put on and was difficult to manipulate. Please note that I am positive the company would have come to correct these 2 very minor details, but we decided not to bother them, as my partner was able to correct these.
Of note: The system was calibrated to the factory settings. Our house is old and has old duct work, so the factory settings weren't adequate to cool the upstairs. My partner was able to go to the control panel to change the settings, which was well explained in the manuals.
My partner requested additional rubber under the center of the electric unit (to help support it), and on the heat pump stand (to decrease vibrations and therefore noise). The technicians gladly did this.
I had an issue at the end with the sales person, and the company was able to address that issue in a timely and professional manner, which I appreciated.
Last note: If you are applying for government grant programs, make sure to ask for the required information on the invoice.
In summary: I researched many companies prior to having this work done, and am happy that I chose S&S. I am, so far, very satisfied with the installation, service and products.
eva shein
17:37 29 Jul 20
I was very pleased with the prompt and efficient service that Josh provided.
The technician was excellent, polite and very personal. Every time we deal with S&S Conversions we are very pleased. I highly recommend dealing with S&S.
The technician was excellent, polite and very personal. Every time we deal with S&S Conversions we are very pleased. I highly recommend dealing with S&S.
Alan Katznelson
17:20 29 Jul 20
As luck would have it, my AC went blank in the middle of a heat wave. I called S&S and they asked me if I was able to check a fuse in the control section which I did. When that proved to not be the problem, a technician was dispatched to the house. He was immediately able to diagnose the problem as a short in one of the wires and had my AC up and running in a minimum amount of time. While he was here he also checked the humidifier and the main unit up on the roof. He was super efficient and extremely personable. I would recommend S&S to anyone in need of AC service
Bernard London
21:01 24 Jul 20
This July we had a problem with our air conditioner. I called my rep Howard S & a service technician was promptly sent to our home. Since a part had to be ordered the technician adjusted & cleaned what he could so that we would not be without air conditioning.
A week later the same technician arrived to install the new part. He was efficient & pleasant to deal with.
Since this was the hottest & most humid time of the year, we appreciated the prompt service.
We can't thank you enough (Josh & your team).
A pleasure to deal with. Best service ever.
Bernard London
Cote St Luc
A very happy customer.
A week later the same technician arrived to install the new part. He was efficient & pleasant to deal with.
Since this was the hottest & most humid time of the year, we appreciated the prompt service.
We can't thank you enough (Josh & your team).
A pleasure to deal with. Best service ever.
Bernard London
Cote St Luc
A very happy customer.
Gregory Luger
12:17 15 Jul 20
We have been dealing with S & S for over 20 years. The equipment and service have always been excellent. Big thank you for Josh and his team for installing our new heat pump in the middle of a heatwave.
David Newhouse
16:51 10 Jul 20
This morning I went to my son's daycare and they were doing a job there. The truck was running the whole time I was there, even when i got there it was already on and there was nobody even close to the truck. I was there for a good 15min. Totally unacceptable in 2020! I told the daycare to make a complain hope they will.
Ryan Berkofsky
20:21 09 Jul 20
My central air broke down in the middle of the hottest week of the year. I called a repair person and was told the part was under warranty but the labour wouldn’t be, and the part was a month back order. And new machines were 2 weeks back ordered. I then called S&S on Wednesday, they found me a machine same day and scheduled an install the following Monday. But the very next day they called and said they could squeeze me in that morning. 3 hours later my AC is installed and working and I can finally breathe in my house. I can’t thank them enough!
N F
00:28 07 Jul 20
Very good experience with S&S. Josh was great to deal with and made the heat-pump purchase easy and efficient.
Kurt Legler
13:33 22 Jun 20
We contracted S&S Conversions to replace our heat pump. Josh was fantastic and responsive to our needs. Their installers were clean, conscientious to detail and very professional. We are pleased with our overall experience and highly recommend S&S !
Arlene Ragan
16:17 17 Jun 20
Extremely professional, on-time, responsive and left our home extremely clean. Recommend highly. The entire team from the Sales dept, to the Installation dept to the Administration dept , they are an exceptional team. Thank you for your excellent service
Jeffrey Liberman
17:09 15 Jun 20
We had a great experience with S&S conversions. A Clean and professional installation. Jeff CSL.
Fred Smith
21:05 28 May 20
Annual service appointment was confirmed for May 27, 2020 between 08h00&12h00. Tech never showed up nor did they call, I left a message with S&S service dept at 12:20 and that call has gone unanswered as well. We have choices when it comes to servicing our HVAC and the time has come for me to choose a more reliable firm than S&S...
Alanna C
03:31 28 May 20
Great service! My AC stopped working during the first heat wave of the summer and the S&S technician had it fixed very quickly.
lorelly bawden
15:38 10 Dec 19
Was very impressed with the service from Emelio. He was very curtious,polite and professional. Good job, thank you!
Denis Lawn
22:57 15 Oct 19
Robert and Peter were very efficient, professional and conscientious technicians. They were very knowledgeable and carried out their work in an extremely satisfactory manner. They advised on the placing of the Carrier ductless system. They arrived on time and worked throughout the day without stopping.
The units are very esthetically pleasing.
I am very pleased I contacted this company and would recommend them. It is a great relief to meet such conscientious workers
The units are very esthetically pleasing.
I am very pleased I contacted this company and would recommend them. It is a great relief to meet such conscientious workers
Young-ho Jang
17:10 24 Sep 19
I have my new gas furnace installed through S&S conversions last year. But there's a problem with it. After several visits of technicians, it's fixed in the end. I appreciate their responsive and caring attitude to the need of customers. My special thanks to Yan and Matthew. Plus, when my a/c needs to be replaced in the near future, I will definitely order from them. Definitely recommendable service provider!
JP X
20:17 29 Jul 19
Had a mini split system installed in April with two wall units on the main floor and a ducted system for the upstairs. The sales team was very responsive and worked within our set budget. The install team was professional and clean (as clean as they could be given the amount of work done). We were a little disappointed with the method of controlling the ducted unit, so they came back the next day and installed us a wall controller for the ducted system. We are overall satisfied with the system, however we are still learning how to get the room to the right temperature with the ducted system.
Barbara Klodniski
15:24 14 Jun 19
We had an old central air conditioning system replacement done by S&S this week. The team were thoroughly professional, polite, and a pleasure to have at the house. They were on time, spread tarps and cleaned up afterwards. NOTE TO OTHER CLIENTS: Have water on hand for the team, they will appreciate it! - Pleased with the new system and thermostat which can be controlled via mobile app - just waiting now for some warm weather! Thanks again S&S!!
Jeffrey Rein
01:15 07 May 19
After a Hydro Quebec power outage my heat pump thermostat stopped working due to a power surge. S&S service was prompt and restored my system. Unfortunately this signaled that my very old heat pump needed replacing. Howard helped me choose a new heat pump and furnace. The entire team was very professional, the work was well planned and the installation in the middle of the winter after a major snowfall was seamless and painless. Very happy and would highly recommend.
Sales
Discover a variety of heating and air conditioning solutions for year-round optimal home comfort.
Expertise & Advice
Our expertise ensures that we will be able to guide you toward the most suitable system for your home.
Installation
Premium installation and replacement service for your air conditioning, furnace or heat pump unit.
Considering Converting from Oil to Electric?
In most cases heating with oil is the most inefficient way to heat your house. In addition to the cost implications, being a petrol-based derivative, this non-renewable resource is harmful to the environment because it emits high quantities of carbon monoxide into the air.
How much can I save?
More Info
Based on 1,10c/l you can expect to save up to 47% on your annual heating bill!
How do we get started?
More Info
Our team of experts will take care of uninstalling your old oil system and replacing it with a new high efficient electric one. A relatively quick and simple procedure, we will disassemble your old furnace and fuel tank and take care of disposing the equipment in an environmentally-friendly manner.
Are there any other requirements?
More Info
The only prerequisite for the conversion is an electrical panel of 200 amperes. If you do not have a 200 amperes panel, our qualified technicians can address the problem and have a new panel installed.
Sales
Discover a variety of heating and air conditioning solutions for year-round optimal home comfort.
Expertise & Advice
Our expertise ensures that we will be able to guide you toward the most suitable system for your home.
Installation
Premium installation and replacement service for your air conditioning, furnace or heat pump unit.
Contact our team of experts for a free consultation.
Serving Montreal home owners since 1978
Pay for your purchase at S&S Conversions in monthly installments. Learn more HERE
Head Office
346 ISABEY. ST-LAURENT. QC
H4T 1W1
Service Area
GREATER MONTRÉAL
LAVAL
SOUTH SHORE
